Theoris · 1 day ago
Service Desk Technician
Elkhart, IN
Full-time
Hybrid
Entry Level
1+ years expTheoris Services is assisting their client in the search for a Service Desk Technician to join their growing team. The role involves providing support to internal customers via various channels and diagnosing and resolving technical issues related to computer systems and applications.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Jami Goslee
Responsibilities
The Service Desk Technician will be responsible for supporting internal customers to resolve complex issues requiring detailed systems and applications knowledge
Provide on-site and remote support for software and hardware issues
Operating system and application installation/configuration
Complete documentation of technical issues and resolutions
Perform setup and troubleshooting of end user equipment
Installation of pre-configured networking hardware
Properly evaluate situations and immediately provide effective solutions
Support users in the use of computer equipment by providing necessary training/advice
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email, and computer chat
Run diagnostics to resolve customer-reported issues
Escalate issues to the next Tier based on the level of difficulty
Install, make changes, and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
Qualification
Required
1 year of experience in IT preferred or a degree within Information Technology
Ability to troubleshoot, repair and upgrade PC Software and Hardware
Experience with Remote Support Applications and ITIL based Ticketing Systems is preferred
Experience working within a call-center environment is desired
Prior experience doing PC to PC migration and support for legacy computers - Windows XP, 7, 8
Experience with Windows 10
Proficient with IOS, Windows, and Android devices
Excellent written and oral communication skills
Highly organized and detail oriented
Ability to diagnose and resolve technical problems on desktop / laptop / mobile devices
Available to work overtime if needed
Dependable transportation and valid driver's license and insurance
Knowledge of Microsoft productivity and collaboration technologies (Word, Excel, Outlook, Teams, SharePoint etc.)
The ability to speak, read and write English is required
Preferred
Knowledge of ITIL is preferred, training will be provided
Experience with Microsoft 365 administration preferred
Knowledge of PC Imaging software is preferred
Bilingual Spanish is desired
Benefits
Robust Health Insurance
401(k) plan
PTO accrual
Paid holidays
Excellent cash-based referral program
Company
Theoris
A nimble and collaborative strategic data management partner, solving complex enterprise data analytics and integration challenges, Indianapolis-based Theoris - expertly serves clients in life science, healthcare, manufacturing, financial services, and other demanding industries with strategic consulting, managed data solutions, app development and integration, cloud initiatives, and skilled IT and engineering talent acquisition – for over 40 years and counting.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-04-23Acquired
Leadership Team
George Huntley
Chief Operating Officer/Chief Financial Officer
Company data provided by crunchbase