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CACI International Inc · 1 day ago

Enterprise Service Desk Technician

Oklahoma City, OK

Full-time

Onsite

Senior Level

$19.17/hr - $19.17/hr

5+ years exp

CACI International Inc is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The role of an Enterprise Service Desk Technician involves providing exceptional technical assistance and ensuring a seamless experience for users, particularly Airmen and Guardians across the globe.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Advanced Technical Support: Resolve technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support

Incident Management: Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels

Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members

ServiceNow Proficiency: Utilize ServiceNow to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes

Cross-Training: Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support

Qualification

ServiceNowTechnical SupportSecurity+ CertificationCustomer ServiceMS Operating SystemsCommunicationTeam CollaborationAdaptability

Required

US Citizenship required

Ability to obtain and maintain a Secret DoD Clearance

High School diploma and 5+ years' technical experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience)

Excellent communication skills; both written and spoken

Ability to work in a team environment

Adapt and learn new technologies quickly (MS Operating Systems, Office Products, and DAF specified software)

Knowledgeable of customer service best practice and processes

Preferred

Active DoD Secret Clearance

Security+ Certification

Experience using Service Now service management software (or similar tool)

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees