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Cadence Bank · 1 day ago

LIVE (video) Teller- Part Time

Grand Prairie, TX

Full-time, Part-time

Onsite

Entry Level

1+ years exp

Cadence Bank is seeking a LIVE Teller (ITM Specialist) to process teller transactions via video through the Interactive Teller Machine. This role involves providing exceptional customer service, handling various financial transactions, and promoting the bank's products and services to meet customer needs.

Banking

Responsibilities

Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the ITM machines

Receives deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies in a timely manner

Presents and explains Cadence Bank services and products to customers and assists in meeting their financial needs

Answer questions and solve problems for customers by listening, collecting data, securing answers, and reporting results to the inquiring party

Performs file maintenance needs such as address changes, unlocking Cadence OLB, Debit Card limits, etc

Takes complete ownership of every interaction whether it requires a call back or extended research

Required to complete compliance, training, and all other training offered to ITM Specialists

Seeks ways to streamline work processes and continuously improve the ITM experience

Represents Cadence Bank in a positive and professional manner

Maintains customer and other sensitive information with confidentiality

Treats all co-workers and Cadence Bank customers with respect

Qualification

Cash handling experienceCustomer service skillsVideo communicationTime managementProfessional appearanceProblem-solvingConfidentialityTeamworkInitiative

Required

One (1) year cash handling experience preferred

Strong customer service background

Excels in a fast-paced work environment while maintaining accuracy

Exceptional time management skills

Comfortable on camera, maintaining a friendly and professional appearance

Professional and courteous verbal and written communication skills

Ability to remain calm when difficult situations arise

Ability to communicate, verbally, through video

Experience communicating via virtual technology (Skype, FaceTime, Video Conf.)

Comfortable being evaluated against performance standards

Willingness to take initiative to achieve team goals and model a good work ethic for others

Ability to acquire working knowledge of Cadence Bank products and services

Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers

Able to use good judgment and discretion when handling confidential account information

Ability to effectively handle fluctuating work demands

High School Diploma or equivalent

Regular and reliable attendance

Bachelors or better

Company

Cadence Bank

Cadence Bank (NYSE: CADE) is a leading regional banking franchise with more than $50 billion in assets and over 350 branch locations across the South and Texas.

Founded in 1876

Tupelo, MS, US

5001-10000 employees