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Acrisure · 2 days ago

Supervisor Commercial Insurance Operations

Fort Myers, FL

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services. The Supervisor, Operations, Commercial Large will support driving divisional success by executing strategic initiatives, optimizing processes, and ensuring outstanding customer service and client experiences.

Financial ServicesInsuranceInsurTech

Responsibilities

Client Experience & Retention: Guide team members in delivering proactive, personalized, and consistent service experience. Support feedback collection and escalation processes to ensure timely resolution of client issues and promote long-term satisfaction and retention, and support retention SWARM process

Team Development & Culture: Foster a positive, client-centric culture by modeling accountability, collaboration, and inclusion. Provide coaching, support skill-building, and promote professional development to strengthen team engagement and performance

Performance Support: Monitor individual and team performance metrics, identify gaps, and offer real-time feedback and support. Assist in anticipating team needs to maintain workflow momentum and service quality. Connects with Manager to relay real-time feedback for teams for increased visibility

Compliance & Risk Mitigation: Ensure team adherence to company policies, procedures, and regulatory standards. Identify potential risks and contribute to the development of consistent practices that reduce exposure

Operational Execution: Lead the day-to-day execution of workflow improvements and process enhancements. Promote the use of best practices and standard operating procedures to ensure high service quality and efficiency

Cross-Functional Collaboration: Partner with internal stakeholders on initiatives that support client growth, cross-selling opportunities, and market expansion

Technology & Process Improvement: Support adoption of operational technologies and tools to drive automation and scalability. Help identify process optimization opportunities and ensure team alignment with operational strategies

Qualification

Property & Casualty LicenseInsurance Industry ExperienceTeam ManagementProcess ImprovementClient Relationship ManagementCoaching AbilityMarket UnderstandingLeadership SkillsProblem-Solving SkillsSelf-Motivated

Required

Bachelor's degree in business administration or related field is preferred

Must currently hold an active property & casualty license

Minimum of 3 years of progressive experience in the insurance and/or financial services industries

Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence

Effectively balance leadership responsibilities with individual contributor duties by continuing to service and retain a personal book of business, supporting a player/coach model that ensures hands-on client engagement and accountability

Experience supporting business development lifecycle

Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment

Excellent business and people decision-making skills and problem-solving abilities

Model positive energy and handle stress in the face of challenges, deadlines, and aggressive financial commitments

Excellent leadership and coaching ability

Deep understanding of markets, clients, and competitors

Adept at cultivating and growing productive, long-term customer relationships