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Flight Schedule Pro · 20 hours ago

Application Support Specialist (Temp-to-hire)

United States

Full-time

Remote

New Grad, Entry Level

$50K/yr - $60K/yr

Flight Schedule Pro is the world’s leading flight school management software, trusted by 1,300+ operators worldwide. They are seeking a customer-focused Application Support Specialist to assist clients with technical issues through phone and email support, while also contributing to documentation and process improvements.

ComputerCustomer ServiceSoftware

No H1B

Responsibilities

Respond to requests for assistance via phone, chat, or support ticket queue

Become an expert on Flight Schedule Pro and LogTen solutions

Solve problems and provide creative solutions to users investigate/document bugs, and help prioritize our efforts

Log all customer interactions in our ticketing system

Escalate issues when needed

Respond to assigned tickets/tasks in accordance with SLA guidelines

Apply diagnostic utilities and best practice methodology to aid in basic troubleshooting

Maintain a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments

Communicate features and benefits of new releases to improve customer efficiency and utilization

Contribute to documentation, training materials, help articles

Provide input for overall support process improvements

Qualification

IOS supportIPadOS supportMacOS supportTicketing systemCustomer serviceProblem-solvingCommunicationDocumentation

Required

Strong experience with supporting iOS, iPadOS, and MacOS applications