AtriCure, Inc. · 17 hours ago
Customer Success Specialist I
Mason HQ, 7555 Innovation Way, Mason, Ohio, United States of America
Full-time
Onsite
Entry Level
1+ years expAtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. The Customer Success Specialist I plays a critical role in enhancing the effectiveness of the sales team by providing comprehensive support to sales representatives and serving as a key liaison between hospitals, field-based reps, and internal staff.
BiotechnologyHealth CareMedicalMedical Device
Responsibilities
Handle and prioritize phone calls from field personnel and customers, ensuring timely responses and resolutions
Assist in resolving customer inquiries and maintaining strong customer relations by proactively identifying and addressing potential issues
Complete administrative tasks, input customer information into databases for documentation, and ensure data accuracy
Process orders efficiently, coordinating with relevant departments to ensure timely fulfillment
Provide technical support and training to field-based personnel and customers as needed, enhancing product understanding and usage
Manage inventory for field-based personnel, including tracking and reporting stock levels to ensure availability
Collaborate with cross-functional teams to identify and implement process improvements that enhance sales support functions
Participate in training programs to improve product knowledge and customer service skills, contributing to overall team development
Regular and predictable work performance
Ability to work under fast-paced conditions while maintaining accuracy and attention to detail
Exercise sound judgement and decision-making skills in various situations
Prioritize various duties, multitask effectively, and adapt to shifting priorities
Foster collaborative relationships with colleagues and stakeholders to achieve common
Additional duties as assigned
Qualification
Required
High school diploma
1-3 years of prior customer service or related experience
High level of accuracy with data entry and attention to detail
Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment
Proficient in PC-based systems and familiar with Microsoft Office applications
Knowledge of commonly used concepts, practices, and procedures within the sales arena
Professional demeanor in interactions with customers and colleagues
Adept at problem-solving and capable of handling complex inquiries
Eagerness to learn new skills and acquire knowledge relevant to the role
Ability to regularly walk, sit, or stand as needed
Ability to occasionally bend and push/pull as needed
Ability to pass pre-employment drug screen and background check
Preferred
Bachelor's degree or demonstrated equivalent combination of education, training, and experience
Experience supporting field sales teams
Benefits
Medical & Dental beginning day 1 of employment
401K plus match
20 days of paid Parental Leave
Maternity leave
Volunteer Time off
Pet Insurance
Full access to our on-site fitness center and cafeteria
Company
AtriCure, Inc.
AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 37 million people worldwide.
1001-5000 employees
H1B Sponsorship
AtriCure, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (9)
2023 (7)
2022 (10)
2021 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$201MKey Investors
U.S. Venture Partners
2020-05-12Post Ipo Equity· $175M
2005-08-05IPO
2002-06-10Series Unknown· $21M
Leadership Team
Michael H. Carrel
President and Chief Executive Officer
Tamer Ibrahim
Vice President, Research & Technology
Recent News
Company data provided by crunchbase