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Wren Kitchens · 19 hours ago

Field Installation Manager

New York, United States

Full-time

Onsite

Mid Level

$59K/yr - $66K/yr

Wren Kitchens is a kitchen manufacturer offering affordable luxury kitchens, and they are seeking a Field Installations Manager to ensure customers receive a flawless installation experience. The role involves overseeing kitchen installations, managing customer journeys, and collaborating with various teams to maintain high standards of service.

Furniture

Responsibilities

Overseeing the quality and timeliness of kitchen installations to uphold Wren’s high standards

Supporting and collaborating with the central Installation Coordinator team to ensure fit timelines are met

Proactively and reactively resolving customer issues in a timely and effective manner

Conducting regular site visits to active installations to assess installer workmanship and quality

Managing the customer journey in partnership with an Installation Coordinator

Monitoring and controlling installation-related costs within your assigned territory while maintaining exceptional customer service

Working closely with manufacturing and distribution teams to report issues and contribute to continuous product and process improvements

Assisting the Director’s Office, Customer Care, and Managing Director with technical assessments and the resolution of regional customer issues

Leading and managing installation teams to deliver consistent, high-quality results across your territory

Qualification

Field operations experienceCustomer service skillsProject managementOrganizational skillsIndustry experience in kitchensTeam leadershipProblem-solving skills