Maximus · 2 days ago
Care Coordinator (Remote US)
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
1+ years expMaximus is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. As a Care Coordinator, you will be instrumental in delivering a seamless care experience by managing provider video conferencing schedules, coordinating with lab and pharmacy partners, and overseeing patient messaging queues.
ConsumerHealth CareTelehealth
Responsibilities
Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts
Monitor upcoming telehealth appointments, confirm patient/provider availability, and troubleshoot any technical issues that may arise
Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients
Collaborate with pharmacy partners to facilitate prescription orders, refills, and medication-related inquiries
Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member
Escalate urgent or complex issues to the appropriate care team members, keeping patients informed of next steps
Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups
Educate patients on the use of telehealth platforms, including troubleshooting basic technical issues and sharing best practices for virtual visits
Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality
Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership
Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws
Participate in team meetings to review patient feedback, address operational challenges, and discuss quality improvement initiatives
Qualification
Required
1–3 years of experience in a care coordinator, healthcare administration, or telehealth support role
Associate's or Bachelor's degree in Healthcare Administration, Public Health, or a related field preferred
Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues
Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners
Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment
Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences
Understanding of healthcare regulations, especially HIPAA and data privacy guidelines
Preferred
Associate's or Bachelor's degree in Healthcare Administration, Public Health, or a related field preferred
Benefits
Full Suite: Medical, Dental, Vision, Life Insurance
Flexible vacation/time-off policies
Fully remote work environment
Company
Maximus
Maximus increases your own natural testosterone with a safe & effective doctor-prescribed program.
11-50 employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Early StageTotal Funding
$20MKey Investors
Founders Fund
2022-08-10Series A· $15M
2021-05-31Seed· $5M
Leadership Team
Cameron Sepah
CEO
Recent News
Washington Technology
2025-11-23
2025-11-21
2025-11-21
Company data provided by crunchbase