Apply on Employer Site

Saia Inc. · 22 hours ago

Customer Success Account Manager

US - GA - Johns Creek

Full-time

Onsite

Entry, Mid Level

2+ years exp

Saia Inc. is a logistics and transportation company committed to customer satisfaction and community support. The Customer Success Account Manager serves as the primary liaison between National Account Executives and key national accounts, ensuring customer satisfaction, managing contracts, and identifying growth opportunities.

Freight ServiceLogisticsSupply Chain ManagementTransportation

Responsibilities

Serves as the day-to-day point of contact for assigned national accounts and maintains strong customer relationships through consistent and professional communication

Supports National Account Executives with quarterly business reviews, customer recaps, and presentations

Monitors daily shipment activity and service performance and coordinates with operational partners to address trends, exceptions, and risks

Provides regular performance summaries to customers and internal stakeholders and reports service results, opportunities for improvement, and follow-up actions

Manages customer contracts, renewals, and pricing updates by tracking expiration dates, preparing documentation, and ensuring agreements remain current and accurate

Coordinates new service implementations, technology rollouts, account transitions, and special projects by aligning customers with National Account Executives and internal implementation teams

Handles customer inquiries and service escalations with timely investigation, clear communication, and documented resolution recommendations

Analyzes performance data to identify actionable insights that improve service quality, operational efficiency, and overall customer satisfaction