Old National Bank · 1 day ago
Banking Center Assistant Mgr
Detroit Lakes, MN
Full-time
Onsite
Mid, Senior Level
$21.50/hr - $37.50/hr
3+ years expOld National Bank is a regional powerhouse that has been serving clients and communities since 1834. The Banking Center Assistant Manager is responsible for delivering an exceptional client experience through leadership, operational excellence, and motivating a high-performing team to achieve sales and service goals.
BankingFinancial ServicesWealth Management
Responsibilities
Deliver an exceptional client experience through the leadership and motivation of a high-performing team
Ensure operational excellence to protect clients, team members, and the bank, including the oversight of operational controls in the banking center, monitoring adherence to policies, procedures, audit standards, legal, and regulatory requirements, and timely communication of operational changes to all banking center team members
Motivate Client Service Representatives to perform their best through activity-based coaching and capability development; identify and hire top talent; and provide candid, actionable performance feedback
Deliver sales and service results that meet defined performance targets by providing personalized financial advice to fulfil each client’s sales and service needs, implementing strategies to retain and deepen existing client relationships, establishing new banking relationships through the execution of Old National’s sales process, referring clients to business product partners, building customer confidence with digital channel capabilities, providing account servicing and maintenance, and effectively resolving customer concerns
Assist the Banking Center Manager in monitoring and evaluating individual sales and service goals
Conduct regular meetings with banking center team to build product knowledge, review goals and expectations, recognize areas of success and opportunities for development; share corporate marketing campaign and supporting materials, and proactively introduce all servicing channels to consumer and business clients
Partner with the Banking Center Manager and Market Service Leader to ensure appropriate oversight of banking center operations, including compliance with bank policies, procedures and audit standards, compliance with legal and regulatory requirements, compliance with security policies/practices, and oversight of security equipment
Oversee the daily banking center operations including scheduling, customer service workflows, training and compliance, and resolving client issues
Build banking center team focused on a consultative sales approach, uncovering needs of clients and providing education and advice regarding the products and services available to meet the client’s needs
Set high goals for personal accomplishment for themselves and their team. Measure and monitor progress toward goal attainment and provide individualized coaching to team members
Lead, manage and motivate the Client Service Representatives to achieve performance excellence in the areas of client service, operational knowledge, transaction processing, and referrals; drive a reward team member experience and foster a culture in which everyone can contribute to their fullest potential through the facilitation of the learning, growth and performance of each team member in the areas of client service, service excellence and relationship development
Qualification
Required
3+ years of experience in banking, retail sales leadership and or customer service
2+ years of supervisory experience, preferably in the banking or retail industry
must be eligible to register with the National Mortgage Licensing System and Registry (NMLS)
Preferred
Associate Degree in business related field preferred or equivalent combination of education and relevant work experience
Benefits
Medical, dental, and vision insurance
401K
Continuing education opportunities
Employee assistance program
Company
Old National Bank
Old National Bank is a regional bank providing you with additional provides account choices, expanded convenience, and greater control.
1001-5000 employees
H1B Sponsorship
Old National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (5)
2022 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$400M2024-11-25Post Ipo Equity· $400M
1984-12-04IPO
Leadership Team
James Sandgren
CEO - Commercial Banking
Timothy Burke
President & Chief Operating Officer
Recent News
2026-01-03
Company data provided by crunchbase