Sharp Decisions · 1 day ago
Technical Support Specialist
United States
Contract
Remote
New Grad, Entry LevelSharp Decisions is seeking a Technical Support Specialist for a client. This remote role involves troubleshooting product and technical issues, communicating with clients, and managing client-related inquiries using a CRM tool.
B2BHuman ResourcesInformation TechnologyStaffing Agency
No H1B
Responsibilities
Troubleshoot product and technical issues
Determine severity and scope analysis of issues, inquiries, and requests
Communicate effectively with clients via telephone or email
Manage all client related issues into Client Relationship Management tool (CRM) – Salesforce
Escalate complex issues to technical and product resources with the appropriate information to resolve the customer’s inquiry
Manage customer and user configurations
Qualification
Required
Troubleshoot product and technical issues
Determine severity and scope analysis of issues, inquiries, and requests
Communicate effectively with clients via telephone or email
Manage all client related issues into Client Relationship Management tool (CRM) – Salesforce
Escalate complex issues to technical and product resources with the appropriate information to resolve the customer's inquiry
Manage customer and user configurations
Preferred
Strong prioritization and planning skills
Excellent communication skills and ability to speak clearly with technical as well as non-technical clients
Emotional intelligence and empathetic propensity to read between the lines and understand what the customer is saying, and what they mean
Ability to remain calm and even keeled with frustrated customers
Company
Sharp Decisions
Sharp Decisions is a staffing and recruiting company that offers technology and business staffing solutions.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Karen Ross
Founder, President and CEO
Stuart Gottlieb
CFO/COO and Principal
Company data provided by crunchbase