Pegasystems · 11 hours ago
Senior Business Analyst
Massachusetts, United States
Full-time
Onsite
Mid, Senior Level
$72K/yr - $107K/yr
3+ years expPegasystems is a leading technology company that empowers businesses through innovative solutions. As a Senior Business Analyst, you will drive improvements across selling and delivery processes, lead the analysis and documentation of business requirements, and partner with IT to enhance system capabilities through automation and AI.
Artificial Intelligence (AI)CRMRobotic Process Automation (RPA)Software
No H1B
Responsibilities
Lead the analysis and documentation of business and system requirements, processes, and use cases
Partner with product managers, business stakeholders, and technical teams to ensure requirements are fully aligned with system capabilities and strategic priorities
Own the User Acceptance Testing (UAT) process, guiding stakeholders through execution and ensuring seamless adoption of new enhancements and releases
Recommend and design improvements that reduce manual effort, address technical debt, and leverage automation and AI to scale efficiency
Lead change management, communications, and enablement activities to support successful rollouts of system changes and strategic initiatives
Provide post-implementation support, including training and continuous improvement
Develop and maintain policies, procedures, and best practices that streamline processes, improve efficiency, and strengthen alignment across Consulting
Qualification
Required
Possess strong analytical skills, capable of gathering, analyzing, and documenting business requirements
Proficient in defining and documenting business processes, use cases, and user stories, along with managing User Acceptance Testing (UAT)
Knowledgeable about system optimization and improvement strategies
Able to balance long-term strategic projects with day-to-day operational responsibilities
A skilled communicator, able to convey ideas effectively to technical stakeholders as well as senior leadership, whether in person or in writing
Resilient in the face of obstacles, with the ability to adapt to changing circumstances
3-5 years as a business or systems analyst, with a focus on system enhancement, managing releases, and identifying areas for improvement and efficiencies
Strong analytical and problem-solving abilities, capable of gathering, analyzing, and documenting business requirements
Proficiency in defining and documenting business processes, use cases, and user stories
Proven ability to own projects from inception to delivery
Benefits
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.
Continuous learning and development opportunities.
An innovative, inclusive, agile, flexible, and fun work environment.
Company
Pegasystems
PegaSystems provides business process and customer relationship management solutions for organizations.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$525M2020-02-19Post Ipo Debt· $525M
2009-01-01Post Ipo Equity
1996-07-26IPO
Leadership Team
Alan Trefler
Founder and CEO
Ken Stillwell
Chief Operating Officer and Chief Financial Officer
Recent News
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