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Fix Group Management · 6 days ago

Automotive General Manager

White House, TN

Full-time

Onsite

Mid, Senior Level

$90K/yr - $120K/yr

Fix Group Management is a thriving, family-owned business dedicated to creating a positive work environment for its employees. The General Manager will oversee daily operations, manage payroll, ensure quality control, and maintain high customer satisfaction while fostering a collaborative workplace culture.

Professional Training & Coaching

Responsibilities

Oversee daily shop operations including production and board meetings

Ensure that work is accurately dispatched and allocated to technicians

Conduct weekly flags and semi-monthly payroll processing

Review and write job estimates, manage jobs, and handle warranties and VIP accounts

Close job files, ensuring profitability and accuracy of repair orders

Maintain cleanliness and organization of the shop and lot

Ensure all repairs, facilities, and equipment meet established quality standards

Implement quality control protocols to ensure all work meets company standards

Conduct customer follow-ups and review surveys/online feedback to uphold high satisfaction levels

If the advisor is not available to do a final walk around of the vehicle with the customer, the manager should do so

Conduct weekly one-on-one meetings with employees to discuss performance and address any issues

Collaborate with the District Manager (DM) on recruiting, hiring, and conducting employee reviews

Work with the DM to maximize shop capacity through effective marketing, scheduling, and cultivating work sources, including insurance Direct Repair Program (DRP) performance

Drive initiatives to grow the shop and enhance operational efficiency

Maintain a high standard of operational excellence and accountability among team members

Foster a collaborative and productive work environment

Commit to continuous improvement in processes and customer satisfaction