Cook Children's Health Care System · 1 day ago
Clinical Outcomes Associate
Texas, United States
Full-time
Onsite
Entry Level
1+ years expCook Children's Health Care System is dedicated to providing health coverage for low-income families in their service region. The Clinical Outcomes Associate (COA) conducts telephonic outreach to members for needs assessment, appointment scheduling, and care gap closure, acting as a trusted advisor to enhance the healthcare experience.
Hospital & Health Care
Responsibilities
Conduct telephonic outreach to Cook Childrens Health Plan (CCHP) members for needs assessment, appointment scheduling, and care gap closure
Act as a trusted advisor and educator on health care related inquiries
Guide members to a better healthcare experience
Serve as the initial point of contact between CCHP and new members
Qualification
Required
High school diploma
Minimum of one (1) successful year of healthcare customer service experience required, preferably in Managed Care. Converting from temporary employment with Cook Childrens Health Care System may be substituted for experience
Excellent phone communication skills as calling/engaging members is an essential element to this position
Customer service and professionalism are key
A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the member
Must have a strong work ethic and sense of responsibility to team mates and members, demonstrated by the minimal standard of being on time and available to meet members needs, to being accountable for commitments made to members or others and ensuring follow-ups are completed
Ability to adapt to changing health care environment; ability to work with all members of the health care team to achieve positive outcomes
Computer and data entry experience required, as well as proficiency in Microsoft Office products (to include Word, Excel, and Office)
Ability to work well without direct supervision, independently and productively
Must be highly detail oriented with excellent organizational skills
Bi-lingual (English/Spanish) Required. Expert proficiency in conversational, reading, writing, and translating medical terms as well as diagnoses. Must pass Spanish test prior to hire
Company
Cook Children's Health Care System
Cook Children's Health Care System embraces an inspiring Promise – to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Simmons
President & CFO Cook Children's Home Health
Stephen Kimmel
Chief Financial Officer
Recent News
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