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Conifer Health Solutions · 1 day ago

Client Services Senior Representative

Frisco, TX

Full-time

Onsite

Mid, Senior Level

$17.20/hr - $25.70/hr

3+ years exp

Conifer Health Solutions is a company that brings 30 years of healthcare industry expertise to clients nationwide. They are seeking a Client Services Senior Representative responsible for responding to and analyzing complicated client inquiries, ensuring effective communication and resolution of issues.

Health Care

Responsibilities

Responsible for responding to complicated inquiries, working with all levels of management in other cross functional departments to ensure inquiries are research/resolved

Interpret breakdowns and trend for actionable insights

This may require communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems

Analyze all escalations by providing a detailed analysis of drivers and root causes

The would require investigating and reporting in a mechanism where data can be analyzed on a monthly basis

Analyze trending reports weekly for management by providing data related to issues/root causes and probable solutions with supporting elements

Qualification

Detailed analysisHospital Revenue Cycle ServicesMicrosoft OfficeTroubleshooting skillsCommunication skillsTeam player

Required

Independent, logical thinker with proven ability to perform detailed analysis and make recommendations

Ability to mediate with internal partners for resolution of complex issues

Ability to exercise sound judgment in assessing risk of failures and escalate issues to management

Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions

Above average communication skills - Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills

Above average troubleshooting skills, with ability to research and articulate complex process breakdown issues with trends

Ability to handle high productivity standards, at exceptional quality. Requires ability to work at a rapid pace while maintaining accuracy

Proficient understanding of Hospital Revenue Cycle Services

Proficient data entry and typing skills

Must be a team player – Always willing to help in whatever way possible and go the extra mile to get the job done

Intermediate Microsoft Office (Word, Excel)

Bachelor's Degree, preferably in Business or Health Care, or equivalent experience preferred

Extensive or minimum 3 year experience as a client relations specialist/representative or similar position preferably in the healthcare industry

Ability to sit at a computer terminal for extended periods of time

Ability to work extended hours when required

Benefits

Medical, dental, vision, disability, and life insurance

Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.

401k with up to 6% employer match

10 paid holidays per year

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.