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Cox Enterprises · 1 day ago

Senior Sales & Operations Specialist Mobile

Derby KS

Full-time

Onsite

Mid, Senior Level

$21.15/hr - $31.73/hr

3+ years exp

Cox Communications is a leading telecommunications company, and they are seeking a Senior Sales and Operations Specialist to work at their retail stores. This role involves ensuring accurate inventory management, merchandising, and providing exceptional customer service while also serving as a product knowledge expert.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

You’ll make sure our inventory is accurate by performing activities such as inventory cycle counts, stock replenishment, and store audits

You’ll merchandise the store in accordance to planogram and corporate guidelines

You’re also responsible for inventory management which includes but is not limited to store-to-store transfers, returns and receiving

You get to assist with special event execution including marketing support and inventory planning

You will assess escalated wireless issues and provide solutions for technical problems and questions

You get to support post-purchase onboarding, device activation, and content transfers for wireless sales

We’ll look to you to reach out to customers for in store pick up of online orders and return and exchange related issues

You get to work directly with Supply Chain Management for order fulfillment and variance requests

You should remain current with new products and technologies by attending necessary trainings for job functions

You’ll assist with guiding accessory performance and sales

You’ll make sure our store sales and retention targets are met

You’ll provide ongoing coaching on to Solutions Specialists to ensure timely and actionable feedback; serves as product knowledge expert and is a resource to all store employees

You’ll also Open and Close the store as needed to serve as manager on duty when the Store Manager, Sr Sales Rep, and/or ASM is not on duty

Qualification

Inventory ManagementSales ExperienceWireless/Mobile ProductsComputer LiteracySpanish FluencyLeadership ExperienceMulti-taskingCustomer Service

Required

High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

Preferred

Previous experience with store operational duties

Experience selling Wireless/Mobile products highly preferred

Fluency in Spanish, both written and spoken

Leadership experience is ideal

Ability to multi-task and prioritize in a service-oriented, fast-paced team environment

Ability to be mobile within the store to assist with troubleshooting and device activation

Computer literacy with an aptitude for learning communication products, services, and accessories

Ability to lift 25-50 pounds to help manage stock room inventory

Benefits

A competitive wage and top-notch bonus/incentive plans.

Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

Comprehensive healthcare benefits, with multiple options for individuals and families.

Generous 401(k) retirement plans with company match.

Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

Professional development and continuing education opportunities.

Access to financial wellness/planning resources

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).