Customer Success Manager - SMB jobs in United States
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Bestpass by Fleetworthy · 1 day ago

Customer Success Manager - SMB

positionHybrid or Remote
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$60K/yr - $70K/yr
date2+ years exp

Bestpass, now rebranded as Fleetworthy, is focused on simplifying fleet safety, compliance, and toll management. The Scaled Customer Success Manager (CSM) for SMB accounts will drive scalable engagement across a large portfolio of SMB customers, focusing on strategic program execution and customer retention.

Information TechnologyRailroadSoftwareTransportation
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Growth Opportunities

Responsibilities

Develop and execute strategic email campaigns and outreach sequences (personalized and automated)
Build and optimize workflows using our Customer Success platform
Analyze account data to generate customized insights for clients at scale and prioritize actions
Facilitate one-to-many engagement efforts (webinars, office hours, etc.)
Collaborate cross-functionally with Product, Sales, Marketing and Support to drive customer value
Engage with customers 1:1 where appropriate to drive product adoption, expansion opportunities or resolve escalated issues

Qualification

Customer SuccessData AnalysisCRM SystemsMicrosoft ExcelCommunication SkillsAutonomous WorkTransportation Industry ExperienceProblem SolvingRelationship BuildingCross-Functional Collaboration

Required

Bachelor's degree in Business, Communications or a related field
2+ years in Customer Success, Account Management or in a similar client-facing role preferred
Strong written and verbal communication and data analysis skills
Proficient in Microsoft Excel, PowerPoint and Word
Excellent problem solving and relationship building skills
Comfortable working both autonomously and cross-functionally (product, sales, support, marketing) to solve client issues

Preferred

Familiarity with CRM systems like Salesforce, Planhat or Gainsight preferred
Previous experience in the transportation industry is a plus, but not required

Company

Bestpass by Fleetworthy

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Bestpass is now part of Fleetworthy.
dateFounded in 2001
location
Boston, Massachusetts, USA
people-size501-1000 employees
web-link
https://bestpass.com/

Funding

Current Stage
Late Stage
Total Funding
$0.01M
Key Investors
Insight PartnersSusquehanna Growth Equity
2023-06-06Private Equity
2023-05-26Debt Financing· $0.01M
2018-01-01Private Equity

Leadership Team

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Tom Fogarty
Chief Executive Officer
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Recent News

PR Newswire
Fleetworthy Expands Bestpass Toll Genius Access Through New Platform Science Integration, Delivering AI-Powered Toll Analytics and Enhanced Reporting Capabilities
2025-12-11
TheTrucker.com
Bestpass appoints innovation and growth executives to team
2024-05-19
PR Newswire
Bestpass Announces New Integration with Geotab
2024-04-06
Company data provided by crunchbase