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Holiday Inn Club Vacations · 1 day ago

Front Desk Specialist

Cape Canaveral, FL

Full-time

Onsite

Entry Level

1+ years exp

Holiday Inn Club Vacations is committed to strengthening families and providing exceptional guest experiences. The Front Desk Specialist is responsible for managing guest interactions from check-in to check-out, handling transactions, and supporting guests with their inquiries and needs.

Travel

Responsibilities

Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests

Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction

Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation

Communicates with Housekeeping, as appropriate to expedite the cleaning of units

Performs other duties as assigned

Qualification

Customer ServiceMicrosoft Office SuiteTimeshare Software KnowledgeBilingualProblem-SolvingOrganizational SkillsVerbal CommunicationWritten Communication