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Sun Tan City · 1 day ago

IT Service Desk Specialist Full Time

Elizabethtown, KY 42701

Full-time

Onsite

New Grad, Entry Level

$48K/yr - $50K/yr

Sun Tan City, one of the largest tanning salon chains in the country, is currently accepting applications for a Full Time IT Service Desk Specialist position. The role involves providing baseline support for various computer application systems and end-user related activities, collaborating with IT teams to resolve issues and managing escalated tickets.

Retail

Responsibilities

Collaborates with IT team, vendors, and end-users to resolve IT issues

Manages escalated tickets and follows up on outstanding tickets with vendors and internal teams

Builds and maintains documentation for break/fix reference and training

Participates in IT projects (system rollouts, NSOs, CONs, etc.)

Provides advanced support for SunLync, applications, user security, and Active Directory

Conducts quality assurance testing

Supports desktop and systems for all brands and internal departments

Maintains and updates SunLync POS, SPOT, and other databases, including monthly promotions

Configures email setups and distributions for groups and employees

Manages promotions, memberships, and packages in SunLync POS

Resolves system access, promotion, and rollout issues

Assists with new location buildouts, setups, and remodels

Provides desktop/laptop and peripheral support

Handles after-hours and holiday on-call support as scheduled

Performs additional duties as assigned

Occasional off-site travel for training and/or field assistance opportunities

Additional duties as assigned

Qualification

Microsoft OfficeMS-Windows troubleshootingProblem solvingCustomer serviceCommunication skillsOrganizational skillsDetail-oriented

Required

Must be organized, detail-oriented and have sound problem solving skills

Must be able to effectively work independently and with others, both in an office setting as well as remotely

Strong written and oral communication skills with an emphasis on customer service/satisfaction

Strong proficiency in common Microsoft Office tools (i.e. Word, Excel, Outlook)

Some knowledge and continued interest/education in supporting troubleshooting of MS-Windows computers and network

Handles confidential and sensitive data and information appropriately

Demonstrates positive can-do attitude

Benefits

Health Insurance options (Medical, Dental, Vision)

Life Insurance & Disability Coverage options

Paid Time Off (PTO)

Flexible Scheduling

401(k) with Company Match

Daily Pay Options

Employee Discounts on Products and Services

Professional Development & Training

Casual Dress Code & Free Company Apparel

Free Tanning

Free Spray Tanning

Free Wellness Spa Services

Employee Wellness Programs w/yearly $125 reimbursement option

Exclusive Discounts at Outside Retailers

Free Gym Membership (Planet Fitness Black Card) *qualified areas only

Company

Sun Tan City

Glassdoor3.1

Since 1999, Sun Tan City has grown from a couple of tanning beds in the back of a video store to one of the nation’s premier tanning salon brands with more than 250 salons across the United States.

Founded in 1999