Encora Inc. · 1 day ago
Salesforce Lead Business Analyst
USA
Full-time
Hybrid
Senior Level
7+ years expEncora10 is an online pharmacy and patient-support organization, and they are seeking a Salesforce Lead Business Analyst. The role involves owning business analysis, stakeholder alignment, and team leadership on a high-visibility Salesforce program, translating complex workflows into clear requirements, and ensuring delivery quality while guiding a small BA/QA team.
Big DataCloud ComputingSoftware
Responsibilities
Elicit, document, and manage user stories, acceptance criteria, and process maps across contact‑center, prescription intake, benefits verification, refills, and case management
Establish RTM and coverage from business requirements to functional/non‑functional tests, ensuring scope clarity and change control for Salesforce features (Flows, OmniScripts, LWC, Apex, Data Cloud activations)
Plan and run UAT; define entry/exit criteria; coordinate defect triage; prepare go/no‑go packets and business sign‑off. Create necessary documentation as outlined by the customer to provide evidence of proper planning and coverage for deployments
Maintain standards, templates, and definition‑of‑done across BA/QA deliverables; review story quality, test coverage, and evidence for auditability (non‑clinical)
Facilitate workshops/playbacks; align pharmacists/ops, care teams, IT, and compliance; escalate trade‑offs in simplicity, usability, risk, and maintainability
Partner with product/engineering to specify intents, instructions, grounding context, and evaluation rubrics for Salesforce Agentforce; define agent test scenarios (positive/negative, guardrails) and success metrics
Work with data teams on streams, identity resolution, segments, and activations; ensure privacy‑preserving test data strategies and PHI safeguards
Provide day‑to‑day direction to 2-3 testers and 4-6 developers; coach on backlog hygiene, story slicing, and stakeholder communication; coordinate with PM/Scrum Master
Monitor Salesforce/HLS releases; adjust backlog and regression suite; codify lessons learned into templates and playbooks
Qualification
Required
7+ years in Business Analysis / Product Owner roles, including 3+ years on Salesforce programs
Proven experience validating software requirements, setting RTM, and driving UAT for Salesforce (Flows, OmniScripts, LWC, Apex, integrations)
Hands-on with Service Cloud contact-center workflows and Health Cloud patient/case management; familiarity with Data Cloud concepts
Strong facilitation and client-facing communication; ability to lead small pods and maintain delivery quality standards
Preferred
Salesforce certifications (Business Analyst, Administrator, Platform App Builder); HLS Cloud and Data Cloud credentials a plus
Experience specifying and testing Salesforce-aligned agents (Agentforce), including prompt engineering and guardrail design
Experience in working with projects with executives stakeholder visibility
Exposure to telephony/omni-channel, accessibility, and performance considerations in customer-facing programs
Company
Encora Inc.
Encora is a global digital engineering company built for a new era of AI-powered businesses.
5001-10000 employees
H1B Sponsorship
Encora Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (10)
2023 (5)
2022 (10)
2021 (18)
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Warburg Pincus
2025-12-26Acquired
2019-08-13Private Equity· $200M
Leadership Team
Daniel Garcia
Senior Software Engineer
Melissa Caiado Ribeiro
Chief People Officer
Recent News
Business Standard India
2026-01-05
2026-01-05
Company data provided by crunchbase