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Vanguard · 3 weeks ago

Manager, End User Support

Malvern, PA

Full-time

Hybrid

Mid, Senior Level, Lead/Staff

8+ years exp

The Vanguard Group is committed to the long-term financial wellbeing of its clients. They are seeking a Manager for End User Support to empower advisor-facing teams, drive operational excellence, and provide strategic leadership in technology capabilities.

FinanceFinancial Services

No H1B

Responsibilities

Empowering Advisor-Facing Teams: By maintaining reliable technology and resolving complex technical issues, this role directly supports the productivity of teams serving financial advisors and their clients

Driving Operational Excellence: Oversees technical troubleshooting, system configurations, and security compliance to ensure uninterrupted service delivery across FAS operations

Strategic Leadership: Sets vision and goals for end-user support, aligning technology capabilities with FAS’s mission to deliver exceptional service and investment success for advisors

Collaboration with Stakeholders: Partners with business leaders and IT teams to anticipate needs, implement solutions, and enhance infrastructure efficiency

Continuous Improvement: Leads initiatives to optimize support processes, maintain knowledge resources, and implement innovative solutions that improve end-user experience

Qualification

IT support experienceTechnical supportIssue resolutionKnowledge base managementEnd-user systems understandingHardware troubleshootingLeadershipInterpersonal skillsCommunication skillsMentoring

Required

Minimum of 8–10 years of IT support experience, including at least 5 years in technical support

Bachelor's degree or equivalent combination of education and experience

Strong understanding of end-user systems, software applications, and hardware troubleshooting

Proven expertise in issue resolution, IT operations, and knowledge base management

Exceptional interpersonal and communication skills for effective collaboration with stakeholders and team members

Demonstrated ability to lead and mentor technical staff, driving continuous improvement and service excellence

Preferred

Prior supervisory experience

Master's degree

Company

Vanguard

Glassdoor3.7

Check is a client-owned investment company that offers low-cost mutual funds, ETFs, advice, and related services.

Founded in 1975

Kelayres, Pennsylvania, USA

10001+ employees

http://investor.vanguard.com/corporate-portal

Funding

Current Stage

Late Stage

Total Funding

unknown

Key Investors

ic@3401

2017-03-31Non Equity Assistance

Leadership Team

Salim Ramji

Chief Executive Officer

Andrew Maack

Principal, Head of US Equity Index Portfolio Management

Recent News

IndiaTimes

MSTR stock jumps as Vanguard makes first $505 million investment in Strategy

2026-01-20

PR Newswire

Vanguard Appoints Natalie Lamarque as Chief Legal Officer

2025-09-05

citybiz

Vanguard Managing Director Karin Risi to Retire

2025-03-15

Company data provided by crunchbase