Truist ยท 21 hours ago
Security & Intelligence Operations Center - Triage Team Shift Leader
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
2+ years expTruist is a financial corporation seeking a Security and Intelligence Operations Center Shift Leader. The role involves overseeing shift operations, ensuring compliance with policies, and providing support during risk events.
BankingFinanceFinancial Services
Responsibilities
Perform in both a leadership and individual contributor role within a team that must intake, assess, communicate, and respond to criminal events, workplace violence threats, facility emergencies, and other physical security risks in accordance with SIOC policy and procedure
Perform in both a leadership and individual contributor role within a team that must monitor multiple channels for risk events, including phone, email, and intelligence sources such as Everbridge VCC, Everbridge NC4, and DataMinr
Ensure compliance with internal policy, procedure, and training guidelines
Work closely with the SIOC Operations Lead to assess and escalate risk events
Work closely with the SIOC Operations Lead to issue mass communications and incident reports
Coordinate teammate schedules to ensure adequate shift staffing
Ensure SIOC day, flex, or midnight shift teammates complete assigned training and certifications so that service levels are consistent across all shifts
Ensure that the SIOC team delivers empathetic and effective support to teammates, clients, and communities
Qualification
Required
Associate's degree or equivalent education and related training or experience
2+ years of Corporate Security experience, or equivalent as demonstrated through work experience in law enforcement, the military, or other
Exercise critical thinking in a high stress, call center type environment with multiple intake channels while coordinating teammate activities, case referrals, and escalations
Ability to operate in multiple monitoring systems simultaneously
Ability to rapidly intake and assess high risk security events for response and escalation
Ability to master physical security workflows, process, and procedure
Ability to coordinate and prioritize teammate activities as they respond to risk events to ensure timely and accurate completion of duties
Basic computer skills in Microsoft outlook, word, and PowerPoint
Flexibility to work in a 24 x 7 environment with multiple shift options and on-call status
Excellent ability to communicate clearly in writing and in verbal briefings
Preferred
2+ years of experience in a security operations center (SOC) or similar function (in addition to Corporate Security Experience)
Bachelor's degree
Demonstrated proficiency with Everbridge VCC and mass communication tool
Demonstrated proficiency with DataMinr
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
Maryland Daily Record
2026-01-03
2025-12-18
Company data provided by crunchbase