Medisca · 4 days ago
System Administrator & User Support Specialist
Irving, TX
Full-time
Hybrid
Mid Level
3+ years expMedisca Inc. is a global company dedicated to serving healthcare professionals across various wellness disciplines. They are seeking a proactive System Administrator & User Support Specialist to manage internal IT infrastructure and provide frontline user support, ensuring reliable access to IT resources across the organization.
Pharmaceutical
Responsibilities
Manage and maintain Windows and Linux servers, including patching, backups, and performance tuning
Administer Active Directory, Group Policy, DNS, DHCP, and file/print services
Monitor and maintain network infrastructure, including firewalls, switches, VPNs, and Wi-Fi
Oversee cloud services such as Microsoft 365, Azure AD, Intune, and Exchange Online
Implement and maintain endpoint security solutions, including antivirus, encryption, and MFA
Monitor system health and respond promptly to alerts using tools like PRTG, Nagios, or Azure Monitor
Manage software licensing, asset inventory, and hardware lifecycle
Deliver remote IT support to all Medisca locations, ensuring compliance with established helpdesk SLAs
Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripheral equipment
Maintain and support local IT infrastructure, including troubleshooting hardware and software issues and supporting warehouse technologies (e.g., scanners, printers, and network devices)
Manage and resolve daily user support tickets efficiently, ensuring timely resolution or appropriate escalation
Perform user onboarding and offboarding, including account creation, device provisioning, and access management
Create, maintain, and update IT documentation and knowledge base articles for common issues and procedures
Train end users on IT policies, security best practices, and the adoption of new tools and technologies
Enforce IT security policies (password standards, MFA, conditional access)
Support compliance initiatives (ISO, SOC, GDPR) through documentation and controls
Assist in incident response and vulnerability remediation efforts
Track support metrics such as ticket volume, resolution time, and user satisfaction
Recommend and implement improvements to IT processes and user experience
Collaborate with vendors and managed service providers for escalated support and procurement needs
Qualification
Required
College or University degree in a related field required
Three (3) to five (5) years in system administration or IT support role
Strong knowledge of Windows Server, Active Directory, and Microsoft 365
Experience with endpoint management tools (Intune, SCCM, or similar)
Familiarity with networking fundamentals including TCP/IP, VLANs, and firewalls
Proficiency in PowerShell scripting and basic automation
Excellent troubleshooting and communication skills
Ability to manage daily user tickets effectively and prioritize workload independently
Exposure to Azure AD, Exchange Online, and cloud identity management
Familiarity with ITIL practices and ticketing systems such as JIRA, ServiceNow, or Freshservice
Experience with virtualization technologies (Hyper-V, VMware) and backup solutions (Veeam, Acronis)
Customer-focused with a passion for solving IT challenges
Detail-oriented, organized, and strong with documentation
Eager to learn and adapt to evolving technology landscapes
Collaborative team player effective across multiple departments
Excellent communication skills; fluent English (oral & written) required
Benefits
Work/Life Balance – PTO, vacation policy and paid statutory holidays.
Invest in your health – Group Benefit plan and health savings account.
Your Future is Bright – Opportunities to learn and grow within Medisca.
Save for your Future – Medisca contributes to a 401k plan when you invest in the plan.
Help us grow – Employee Referral Program.
We like to have fun – company events throughout the year.
Your safety is important – Medisca provides an allocation to purchase safety shoes.
Company
Medisca
Medisca's mission is to be the global leader in the compounding industry, offering high-quality ingredients, materials & turnkey solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dr. Nandita Koodie, PharmD Medisca Pharmacy Coaching Services
Success Partner - Medisca Pharmacy Coaching Services
Mark Filosi
Success Partner
Recent News
2025-06-11
Company data provided by crunchbase