Audi RED · 2 days ago
oADD Website Support Specialist (United States)
United States
Full-time
Remote
Entry, Mid Level
2+ years expAudi RED is a dynamic organization aiming to reshape partner collaboration within the automotive digital experience ecosystem. They are seeking a proactive Website Support Specialist to provide front-line technical support for live dealership websites, ensuring high platform performance and customer satisfaction.
Computer Software
Responsibilities
Serve as the primary point of contact for dealers reporting website issues through email, phone, or our internal ticketing system
Participate in a phone queue, answering inbound calls from dealers and documenting support requests
Troubleshoot a wide range of website-related issues, including AEM configurations, inventory discrepancies, third party issues, and site performance concerns
Utilize knowledge of automotive inventory management systems to investigate and resolve issues with vehicle data display, missing inventory, or incorrect pricing and details
Collaborate with Tier 2 and development teams to escalate complex technical issues when necessary
Maintain accurate documentation of issues, troubleshooting steps, and resolutions within support tickets
Communicate promptly and professionally with dealers regarding technical issues, updates, and next steps
Set clear expectations on resolution timelines and provide ongoing status updates
Educate dealers on website functionality, inventory handling, and platform best practices
Use Adobe Experience Manager (AEM) to support site structure, content updates, and issue resolution
Understand how inventory data flows from third-party systems to the website, including mapping logic and feed schedules
Maintain working knowledge of DNS settings, call tracking, and third-party integrations that affect site performance
Conduct validation and QA checks to ensure technical issues are resolved accurately and thoroughly
Identify recurring support themes and contribute to process improvements, internal documentation, and knowledge base development
Provide feedback to improve support workflows, tools, and dealer-facing resources
Qualification
Required
2+ years of experience in technical support, digital platform operations, or a customer-facing role in a tech environment
Familiarity with automotive inventory management systems (e.g., Homenet, vAuto, Inventory+) and how they integrate with web platforms
Experience with content management systems, ideally Adobe Experience Manager (AEM), and a working knowledge of HTML/CSS
Comfortable handling inbound support calls and working within a phone queue
Strong organizational, communication, and problem-solving skills with the ability to prioritize effectively
Experience using ticketing systems such as SalesForce or Jira
Benefits
Paid vacation and additional time off throughout the year to allow us to reset and recharge so we come back better for our customers.
We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy.
We’re passionate about working collaboratively, bonding through team events, and most importantly having fun.
Company
Audi RED
Progress isn’t black and white. It doesn’t hold back in the name of perfection. It is ever-evolving, iterative, and rapid. It isn’t about about egos.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase