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Republic Services · 1 week ago

Customer Support Specialist-2

San Jose, CA, USA

Full-time

Onsite

Entry Level

$25.45/hr - $34.97/hr

1+ years exp

Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services including recycling and waste management. The Customer Support Specialist is responsible for assisting customers and internal teams by coordinating office services, processing orders, and ensuring customer satisfaction through effective communication and support.

Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management

H1B Sponsor Likely

Responsibilities

Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval

Assists and provides support to internal and external customers

Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations

Maintains customer profiles and contract filing system

Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders

Research operational concerns, questions and discrepancies

Prepares and transmits reports and waste shipment summaries

Prepares manifests for mailing, scanning, or emailing

Processes memos, correspondence, reports and other documents

Reviews billing adjustments

Performs other related duties as assigned

Qualification

Customer service orientationRCRAMS Office SuiteProblem-solving abilityManage projectsActive listeningCommunication skillsDetail orientedTeamwork

Required

1-2 years related customer service experience

Customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile

High level of professionalism and problem-solving ability

Preferred

Knowledge of RCRA as it relates to waste characterization and waste processing protocols

Familiarity with DOT regulations

Knowledge of the MS Office Suite

Ability to identify trends and data patterns

Ability to coordinate and manage multiple projects

Ability to work within a team environment and handle multiple assignments simultaneously

Benefits

Comprehensive medical benefits coverage

Dental plans and vision coverage

Health care and dependent care spending accounts

Short- and long-term disability

Life insurance and accidental death & dismemberment insurance

Employee and Family Assistance Program (EAP)

Employee discount programs

401(k) plan with a generous company match

Employee Stock Purchase Plan (ESPP)

Paid Time Off (PTO)

Company

Republic Services

Glassdoor3.4

Republic Services provides comprehensive environmental services to support business, home and community.

Founded in 1998

Phoenix, Arizona, USA

10001+ employees

http://www.republicservices.com

H1B Sponsorship

Republic Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (22)

2023 (14)

2022 (17)

2021 (26)

2020 (18)