Würth Industry USA · 1 day ago
Inside Sales Representative - Discrete
Bondurant, IA
Full-time
Onsite
Mid Level
3+ years expWürth Industry USA is a company specializing in industrial hardware solutions, and they are seeking an Inside Sales Representative to manage customer relationships and meet sales targets. The role involves supporting customers, improving their experience, and collaborating with cross-functional teams to resolve issues while ensuring profitability.
Wholesale
Responsibilities
Work to meet all established Key Performance Indicators (KPI’s)
Meet sales and gross profit percentage targets for assigned books of business
Follow company guidelines to establish selling prices and profit margins
Actively research profitability concerns
Meet objectives related to customer acquisition and activation
Always represents the company professionally and courteously
Moderate/Expert technical understanding of fasteners & industrial hardware required
Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting
Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters
Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability
Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities
Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
Effective management of all customers’ master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry etc.)
Proactively drives account management while executing tasks to support the sales process and move opportunities forward
Collaborate professionally with cross-functional teams to identify and resolve customer issues
Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability
Manage customer portals for demand, quote requests, and corrective actions
Maintains and builds customer relationships to become trusted consultative advisors
Excellent judgement and decision-making skills
Strategic thinker; uses creative and innovative problem solving in many types of diverse situations
Proactively contact customers to assist with upcoming requirements
Be able to learn ways with Wurth training to read and decipher customer prints and drawings
Provide Leadership for recommending and identifying internal process improvements
Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
Performs other duties, as assigned
Qualification
Required
Bachelor's Degree Preferred. High school diploma/GED
Minimum 3 - 5 years' customer service/inside sales or related experience is required
Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
Advanced Excel skills
Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material
Experience in sourcing and procuring industrial hardware
Intermediate technical understanding of fasteners & industrial hardware required
Ability to analyze data to make decisions and impact on the customer
Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations
Must be able to verbalize thoughts and information via phone and in person clearly and concisely
Excellent judgement and decision-making skills
Ability to establish credibility, respect and trust from internal colleagues and external customers
Ability to keep employees motivated, create a team environment and resolve conflict
Must occasionally lift, carry or move up to 25 lbs
Preferred
SAP & P21 skills/experience are advantageous
Company
Würth Industry USA
Our industry-leading inventory management technology and a worldwide team of experts ensure that you receive your industrial and construction components at the right place, at the right time, and at the right price, every time with: • Data-driven and customized inventory management solutions • End-to-end program support to optimize supply and reduce costs • Global network stability and buying power combined with local partnership We provide you with maximum efficiency, control, and transparency.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bastian R.
Chief Information Officer
Brett Godwin, MBA
Sr. Human Resources Business Partner
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