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Riverstone Logistics · 1 day ago

Operations Supervisor, Outbound

Oklahoma City, OK

Full-time

Onsite

Mid Level

Riverstone Logistics is committed to being a reliable freight forwarding partner, focusing on enhancing customer experience through final mile deliveries. The Operations Supervisor, Outbound is responsible for overseeing the Returns process within a warehouse, ensuring efficient and accurate processing of undelivered products, and leading daily operations related to returns intake and compliance.

Freight ServiceLogisticsTransportationWarehousing

Responsibilities

Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to returned and/or damaged product, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client

Assist with audits and ensure returns processes align with RLX and client-specific requirements

Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism

Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards

Supervise and perform the check in process for reschedules that are brought back by motor carriers

Process and monitor returns through the client portal at participating locations

Identify and escalate product or process discrepancies, including damaged or misrouted returns

Ensure proper documentation and system entry for all returns transactions to support inventory accuracy and client reporting

Support process improvement initiatives to streamline reverse logistics operations and reduce return rates

Move inventory safely using material handling equipment (as needed)

Serve as a main point of contact for escalations from the client

Schedule orders and notify the customer of their time windows for next day delivery

Perform other duties as assigned (may vary based on client requirements)