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NEOGOV · 19 hours ago

Training & Education Coordinator

West Precinct - 810 Virginia Street, WA

Full-time

Onsite

Entry, Mid Level

$43.86/hr - $51.24/hr

2+ years exp

NEOGOV is part of the City of Seattle's Community Assisted Response and Engagement (CARE) Department, which manages the 9-1-1 Call Center and Community Crisis Response team. The Training & Education Coordinator will assist in creating and implementing comprehensive training programs for the Community Crisis Response Unit, focusing on best practices for mental health crisis responses.

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Responsibilities

Designs, implements and presents training programs including defining objectives, selecting methods, designing program evaluations, and monitoring the programs

Designs training programs which cross departmental lines to address overall employee needs

Implements the consultant selection process and insures its procedural correctness. Chooses external consultants and negotiates contracts with them

Participates in workload forecasting and assessing a department's training and budgetary needs

Develops written guidelines to meet internal training needs based on departmental or program needs assessment

Provides information, resources, materials and equipment to employees; prepares reports and correspondence; maintains records; participates in meetings, compiles data, conveys messages, and arranges for graphics

Trains employees and managers

Researches and writes reports on education, and/or development training programs related to departmental or City training needs

Coordinates the use of training equipment such as films, slides, projectors, and other items

Develops and coordinates department specific training programs as directed by City task forces, Mayor Directives, or Council directives to meet the needs of City employees

Conducts training needs assessments and recommends new programs, evaluates and modifies training programs

Performs other related duties of a comparable level/type as assigned

Qualification

Training program designAdult education experienceTraining needs assessmentProject management trainingCultural responsivenessCrisis managementEffective communicationEmotional intelligence

Required

Two years' experience designing and implementing adult training or education courses, project management training, and/or in programs that involved conducting training needs assessments, developing and coordinating training courses, and administering training consultant contracts and a Bachelor's degree in Education, Psychology, Public Administration, Training/Development, or a related field (Other combinations of education, training and experience will be evaluated on an individual basis for comparability)

Selected candidates are required to pass a background check

Preferred

Working experience with DSHS workers, chemical dependency treatment providers, mental health providers, healthcare providers, shelter providers, landlords, detox centers, medical clinics and other community programs which may support vulnerable participants

Effective communication skills include written, active listening, and non-verbal communication

Experience leading training focused on case investigation and management, evaluation of facts/circumstances and clients and crisis management

High cultural and emotional intelligence. Strong commitment to dignity and respect for all people