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Ackermann Group · 1 day ago

Leasing Consultant - The Coleman

Canal Winchester, OH

Full-time

Onsite

New Grad, Entry Level

Ackermann Group has a long history in real estate development and property management, and they are seeking a full-time Leasing Consultant to join their team at The Coleman in Canal Winchester, Ohio. The Leasing Consultant will be responsible for interacting with residents, maintaining occupancy levels, and ensuring a positive community experience through various administrative and customer service tasks.

Asset ManagementProperty ManagementReal Estate

Responsibilities

Sales and administrative aspects with occasional light manual labor

Establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies

Ensuring all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely

Establishing and maintaining knowledge of basic community data points including # of units, year built, building materials, utility providers etc

Maintaining a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach

Routinely inspecting units and community campus to ensure market readiness, executing remedies (I.E., picking up trash or tidying a unit) and collaborating with Maintenance team when necessary

Acting as first point of contact to respond to prospect and resident queries either in person or via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management

Delivering exceptional customer experiences that garner positive reviews

Taking initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience

Participating in resident after hours events and may be responsible for certain community outreach efforts to market the desirability of the community

Greeting and touring prospective residents through community garnering a lease a reasonable percentage of the time

Completing all administrative aspects (I.E., guest card completion, lease preparation etc.) associated with the leasing or move in process

Documenting (and potentially helps schedule) routine service needs expressed by residents

Demonstrating proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals

Working effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community

Taking responsibility for other work-related tasks as assigned by Community Manager

Qualification

Customer serviceLeasing experienceProperty management softwareSales experienceYardi VoyagerMicrosoft OfficeCRM proficiencyCommunication skillsTeamwork