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Dillard's · 5 days ago

Dock Manager

Beavercreek, OH

Full-time

Onsite

Mid Level

$47K/yr - $75K/yr

Dillard's, Inc. is seeking a Dock Manager to oversee all associates assigned to the dock area. The role involves recruiting, coaching, and supervising staff, ensuring a clean and safe environment, and managing inventory control and housekeeping operations.

E-CommerceFashionMen'sRetailWomen's

Responsibilities

Recruit, coach and supervise all associates assigned to the area

Review job performance, address disciplinary concerns and motivate all associates to achieve established goals

Follow company procedures, ensuring a clean and safe environment for staff and visiting customers, maintaining records, and solving any freight issues that may arise

Direct all activities in the assigned area including staffing, inventory control and housekeeping and dressing room maintenance

Participate in all store opening/closing procedures

Assist with associate and/or customers concerns and any other duties assigned or apparent that are necessary for business operations

Participate in the selection of a high-performance team

Maintain a high-performance team through educating, coaching, motivating, and appraising performance

Set, communicate, and monitor your team's productivity and service goals, monitor associate productivity and service levels, and provide on-going feedback

Manage the team's schedule within budgeted hours and based on business needs

Assign sales support associates day-to day tasks and direct their work

Exercise independent judgment in the hiring, promoting, assignment, and compensation of your team, and in conjunction with the Store Manager and Assistant Store Manager to effectively recommend such action

Recommend and administer discipline up to and including discharge, in coordination with the Store Manager and Assistant Store Manager

Serve as your team's leader by modeling and instructing all sales support functions and achieving the highest levels of service indicators

Perform other related work, tasks, or duties as assigned by the Store Manager and Assistant Store Manager

Qualification

Customer service skillsLeadership abilityTime managementBusiness judgmentRelationship buildingOrganizational abilityMotivating othersComputer savvyResults orientedAttention to detail

Required

Outstanding customer service and communication skills

Ability to build positive and productive relationships—with management and team

Exhibits sound business judgment and agility

Demonstrates leadership ability; proven ability to manage, develop and motivate others while driving company objectives

Superior time management skills

Ability to Process and Deliver the Truck to the floor on the day it arrives

One must be able to supervise housekeeping staff to assure the store is at or above Dillard's housekeeping standards. Fitting rooms cleaned, dusted and vacuumed daily. Sales floor vacuumed and cleaned daily

Highly motivated and results orientated

High attention to detail and organizational ability

Computer savvy

Perfect attendance is required with the ability to work overtime as needed

Must be able to stand for lengthy and continuous periods totaling up to 8 hours per day

Must be able to lift up to 15 lbs. on a regular basis

Must be able to bend, stoop, squat and stretch to stock and retrieve merchandise

Requires ability to operate a computer terminal, as well as grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, hearing, speaking, and visual acuity

Talking and hearing occur continuously in the process of interacting with employees and customers

Vision occurs continuously in the process of merchandising, and interaction with customers

Requires manual dexterity to perform product demonstrations with customers

Requires a level of personal hygiene conducive to close personal contact with cosmetic customers