NEOGOV · 21 hours ago
ANIMAL SERVICES DISPATCHER
VARIOUS LOCATIONS IN FULTON COUNTY, GA
Full-time
Onsite
Entry Level
$44K/yr - $85K/yr
1+ years expNEOGOV is seeking an Animal Services Dispatcher to provide dispatch and administrative support to the Animal Field Services Division. The role involves coordinating tasks for field officers, managing communication, and utilizing dispatch software for efficient operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serves as liaison between the assigned department and other departments/divisions, staff members, County officials, the public, community leaders, outside agencies, or other individuals or organizations for the distribution and receipt of routine information; interacts with various officials and dignitaries involving sensitive client relations; conveys information among division/department personnel; and circulates documentation to appropriate departments
Greets in-person visitors and employees; provides information/assistance regarding county operations, activities, departments, services, forms, fees and procedures or other issues; responds to routine questions or complaints or requests for animal services; research problems/complaints; and initiates problem resolution
Provides routine customer service assistance to citizens and businesses of Fulton County; refers citizens and/or callers to other staff members and departments as appropriate; answer, screen, direct, and dispatch service calls in accordance with policies and procedures; prioritize and forwards calls according to urgency and importance to appropriate animal services field team; receives and/or returns messages; and coordinates and integrates daily calls, requests, and complaints
Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures; tracks, compiles, and inputs data; prepares, completes, and generates various forms, reports, schedules, and other documentation; which may include call activity, complaint reports, bite reports, agendas, etc.; sorts, organizes, opens, and/or distributes incoming and outgoing mail; and verifies animal microchips and completes proper documentation
Maintains file system of various files/records for the department; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention; and research department files, database records, hard copy materials, Internet sites and other sources as needed
Operates or uses various equipment and supplies in order to complete work assignments; enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; operates a radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations; and operates general office or other equipment as necessary to complete essential functions
Communicates with supervisor, other employees, law enforcement personnel, residents, veterinarians, businesses, the public and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems
Performs other related duties as required
Qualification
Required
High School Diploma or GED required
One (1) year of experience providing customer service in an animal care setting
Ability to demonstrate proficiency in performance of the essential functions
Ability to learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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