TD · 1 day ago
Sr Change Management Specialist (Prosci)
Mount Laurel, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$115K/yr - $186K/yr
10+ years expTD is one of the world's leading global financial institutions, and they are seeking a Senior Change Management Specialist to lead change management efforts on complex programs with significant enterprise impact. The role involves creating change strategies and plans, working closely with business executives to drive successful adoption of change and benefits realization.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Leads change management efforts on highly complex programs / projects / initiatives with significant enterprise impact or major business segment impact, working closely with business executives to create change strategies and plans that drive successful adoption of change and expected benefits realization
Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in their in a complex field and knowledge of broader related areas
Senior specialist provides advisory services to executives, business segment leaders and governs the requirements for own work
Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to lead program design, implementation / deployment best practices, methodology formulation or template / tool standards
Anticipates emerging trends and/or risks as a basis for recommending large-scale change initiatives
Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists/experts
Advises on execution strategy and leads the development and deployment of change programs
Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that can support significant business transformation impact / benefits realization
Requires innovative thinking to develop new solutions
Works within general policies and industry guidelines
Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context
Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program
Identifies and leads problem resolution for complex issues at all levels
Leads Change Management work for Tier 1 programs/projects
Leads a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives
Analyzes impacts/risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results
Understands, clarifies and leads work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
Provides recommendations and direction based on the end-to-end customer experience when making decisions
Leads and owns the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change
Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately understood and managed
Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project
Responds to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organization
Identifies and leads problem resolution to ensure customer needs are met for own area as assigned
Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project
Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
Collaborates with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc
Creates change plans and activities that drive adoption of change
Develops change strategies, plans, and activities that drive adoption of change and benefits realization based on business needs
Works with Business Owner/Sponsor to identify change adoption metrics
Adheres to enterprise frameworks or methodologies that relate to activities for business area
Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Leads / facilitates and/or implement actions / remediation plans to address performance / risk /governance issues
Actively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Qualification
Required
Undergraduate degree
Relevant Change Management Accreditations
10+ years related experience, working in a project environment in large organizations
Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation
Knowledge of current and emerging trends
Knowledge of risk management environment, standards and regulations
Knowledge of project/program support, planning and implementation
Ability to contribute to strategic direction of the function and provide advice to senior leadership
Ability to forecast initiatives and demand in order to help develop strategic plan
Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
Skill in mentoring, and coaching
Skill in using software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships across teams and functions
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability handle confidential information with discretion
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
H1B Sponsorship
TD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
SVP, Chief Information Security Officer
Recent News
Winnipeg Free Press
2026-01-09
2026-01-06
2026-01-03
Company data provided by crunchbase