Client Operations Associate - West Coast Remote jobs in United States
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River · 1 week ago

Client Operations Associate - West Coast Remote

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$70K/yr - $70K/yr

River is building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin. The Client Operations Associate will directly interface with clients to manage inquiries, analyze client activity, and enhance operational efficiencies in the business.

BitcoinBlockchainCryptocurrencyFinancial ExchangesFinancial ServicesFinTech

Responsibilities

Directly interface with clients to manage questions and feedback about our products and services
Analyze and identify trends in client activity and inquiries
Identify and develop operational efficiencies to scale the business and processes
Refine the business rules, automations, and communication methods across Client Operations
Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience

Qualification

Client managementData analysisExcel/Google SheetsSQLCommunicationProblem-solvingAdaptability

Required

Ability and interest to work in a fast-paced fintech startup environment
High agency self starter
Collaborate and problem-solve well
Great communicator, conversationalist
Highly adaptable; able to shift focus on the fly and balance many tasks
Ability to identify trends in data and make decisions based on analyses

Preferred

Customer-facing experience preferred
Excel/Google Sheets, SQL, product management experience a plus, but not required
Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Benefits

Competitive compensation and equity
Unlimited PTO
Medical, dental, and vision insurance
401k
Fully remote option

Company

River

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River is a client-first Bitcoin company that focuses on security, innovative Bitcoin products, and exceptional service.
dateFounded in 2019
location
Columbus, Ohio, USA
people-size51-200 employees
web-link
https://river.com

Funding

Current Stage
Growth Stage
Total Funding
$52.7M
Key Investors
Kingsway CapitalGoldcrest CapitalPolychain
2023-05-16Series B· $35M
2021-03-11Series A· $12M
2020-06-17Seed· $5.7M

Leadership Team

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Alexander Leishman
Founder & CEO
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Company data provided by crunchbase