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Wanzl North America · 21 hours ago

Key Account Manager

TX, US

Full-time

Hybrid

Mid Level

3+ years exp

Wanzl North America is a leading solution provider in the retail and distribution market, and they are seeking a Key Account Manager. The role involves acquiring new accounts, managing relationships with existing customers, and ensuring customer satisfaction while driving sales growth across various product categories.

Consumer GoodsManufacturingRetail

Responsibilities

Drive new account acquisition through cold calling and customer meetings

Identify opportunities in the marketplace through consistent customer outreach and the ability uncover customer issues and provide a WNA solution to meet their needs

Devote 80% of sales effort to growing WNA’s Access Systems, Shelving and Fixtures, Material Handling product categories, and Service

Build strong business relationships with prospective customers and manage the sales cycle by continually addressing their current, and anticipating future, business needs

Prepare and confidently present sales proposals, including pricing and product/service terms, to key decision makers. Influence, negotiate and close the sale with the best interest of the company and the customer in mind

Collaborate with and engage the operations team and product management to ensure the needs of the customer are attainable

Communicate regularly and prepare reports on key performance indicators and communication on sales progress within the sales cycle and achievements

Intimately know the customer base and area activity and utilize information and data to capitalize on sales opportunities and recommend sales strategies

Diligently update CRM reflecting new opportunities and progress toward closure

Resolve any issues as they arise and involve subject matter experts and key decision makers as needed to remove obstacles

Provides overall account maintenance and customer service to ensure customer needs are met

In collaboration with Sales Ops Manager, indirectly lead the Inside-Sales Team dedicated for the assigned market to meet your targets

In collaboration with the Customer Service Manager, indirectly lead the Customer Service Representatives dedicated for the assigned market

Promote and represent Wanzl North America positively and professionally within the community and industry to all customers, competitors, and industry associates

Execute the Sales market growth strategy

Participate and provide meaningful input into the annual budgeting process

Qualification

Sales experienceRetail industry knowledgeCRM proficiencyMicrosoft Office proficiencyNegotiation skillsAdaptive learnerInterpersonal skillsConflict resolutionOrganizational skills

Required

Minimum 4-year BA/BS Degree is desired

Minimum 3 years' experience in inside/outside sales role; proven field experience with frequent customer contact

Strong interpersonal/communication skills; negotiation and conflict resolution

Effectively work independently under minimal supervision

Ability to rely on experience and judgment to plan and accomplish tasks and goals

Effective planning/organizational skills with a demonstrated ability to multi-task and set priorities

Flexible and proactive with ability to manage changing priorities in pressure situations

Proficiency in all Microsoft Office products

Understanding of CRM and Pipeline Management

Adaptive learner, ability to learn an ERP system (navigate, review/extract data, various data input)

Travel 50% or more as needed

Preferred

Retail industry knowledge experience is desired

Company

Wanzl North America

In addition to being the largest manufacturer of shopping carts in North America, Wanzl has solutions for asset protection, point-of-sale, and materials handling.

Founded in 2012

Newton, North Carolina, USA

201-500 employees