Encora Inc. · 1 day ago
Application Support Engineer
USA
Full-time
Hybrid
Entry, Mid Level
2+ years expEncora is seeking an Application Support Engineer to join their talented team of consultants. The role focuses on ensuring the reliability, availability, and performance of enterprise applications, involving incident management, root cause analysis, and collaboration with development teams to enhance application performance.
Big DataCloud ComputingSoftware
Responsibilities
Coaching and mentoring fellow team members
Work with a global team to provide 24/7 support for production applications running on AWS and Mulesoft
Use Splunk and other observability tools to monitor and troubleshoot application issues
Capture metrics and create dashboards using Splunk and other tools
Perform incident management, root cause analysis, and implement preventative measures
Work with team members and clients to investigate and escalate incidents
Responding proactively to indications of issues or complaints by customers
Applying industry best practices throughout our processes
Be on a rotation for on-call support that is planned and defined
Qualification
Required
2 – 5 years of successful IT services experience in Tier 2 or Tier 3 product support of one of the following roles: business/systems analysis, technology/development, data/reporting, project management
Possess the ability to analyze logs and code to fix Tier 2 support issues
Experience as a Support Engineer or Site Reliability Engineer (SRE), preferably with a focus on applications instead of platforms
Superb written and oral communication skills
Extensive experience with observability and monitoring, especially with OpenTelemetry, Splunk, AppDynamics, and Datadog
Experience with AWS and/or Kubernetes
Background in DevOps practices
Scripting experience with Python
Experience with L1 and L2 support, incident management, ITIL, and writing documentation
Experience with disaster recovery, business continuity planning, creating ServiceNow dashboards, Linux, and shell scripting
Possess a 'Can Do' attitude, with a view to moving the business forward
Self-Driven and autonomous, able to communicate internally and externally across Lilly IT
Demonstrated skill and passion for operational excellence and solution delivery
Experience in applying compliance requirements, industry best practices, and external knowledge
Preferred
A Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field
Consulting experience
Deep background working in an Agile methodology
Proven ability to assist in leading small to medium-sized teams
ITIL Foundation certification
AWS, Azure, or GCP certifications
Experience with Mulesoft, Postman or similar for making API calls and testing
Functional understanding of networking concepts, especially in AWS/Kubernetes/OpenShift environments
Company
Encora Inc.
Encora is a global digital engineering company built for a new era of AI-powered businesses.
5001-10000 employees
H1B Sponsorship
Encora Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (10)
2023 (5)
2022 (10)
2021 (18)
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Warburg Pincus
2025-12-26Acquired
2019-08-13Private Equity· $200M
Leadership Team
Daniel Garcia
Senior Software Engineer
Melissa Caiado Ribeiro
Chief People Officer
Recent News
Business Standard India
2026-01-05
2026-01-05
Company data provided by crunchbase