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Worldpay · 1 day ago

Relationship Manager

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

$114K/yr - $170K/yr

5+ years exp

Worldpay is one of the biggest names in payments, driving the global economy every day. The Relationship Manager will collaborate with senior stakeholders in the eCom vertical to manage relationships, sell products, and ensure client satisfaction while overseeing account plans and coordinating with various internal teams.

BankingPaymentsRisk Management

Responsibilities

Manage senior stakeholders for your accounts in the eCom vertical to align on the relationship strategy and agenda, and serve as a point of escalation for the day-to-day relationship activities

Responsible for selling the company’s products and services, to grow the level of business we do across your portfolio

Ensures that schedules and budgets are met according to contractual agreements

Oversee the creation and delivery of account plans, tracked with division leaders on a quarterly basis

Coordinate multiple stakeholders across the business in locations around the globe (incl. Product, Legal, Finance, etc.) to be sure mutual objectives are met and we get the best outcomes for our customers

Structure, negotiate and close deals to meet client expectations and Worldpay’s ability to deliver; utilize company resources to provide product marketing support or specialized product sales expertise

Exhibit a deep working knowledge of company products and services, and be able to articulate customer requirements to drive our product roadmap at Worldpay

Focus on account retention with a growth mindset to explore new opportunities

US-domestic travel required for this role

Other related duties assigned as needed

Qualification

Account ManagementStakeholder ManagementSales ExpertiseFinTech ExperienceEcommerce KnowledgeMicrosoft Office ProficiencyCustomer Service SkillsOrganizational SkillsCommunication SkillsTeam Skills

Required

5+ years as an Account Manager / Relationship Manager in FinTech, ecommerce or financial services

Experience managing a portfolio of accounts with existing revenue and success meeting targets

Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture' to identify new commercial opportunities

Communicates ideas both verbally and in written form in a clear, concise, and professional manner

Takes ownership of customer-impacting projects and is proactive in closing out customer challenges quickly

Organizational and time management skills required to handle multiple time-sensitive projects across our customers

Able to engage and influence people at all levels, and to build an understanding and trust with internal and external stakeholders

Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

Proficiency with Microsoft Outlook, Excel and PowerPoint