MSR Technology Group · 2 days ago
Network Operations Center Technician
Annapolis, MD
Full-time
Onsite
Entry Level
1+ years expMSR Technology Group is seeking a Network Operations Center Technician to monitor and manage network systems. The role involves troubleshooting network issues, engaging with telecom providers for service restoration, and providing customer support in a 24x7 operations environment.
Management Consulting
Hiring Manager
Ahamed Hanifa
Responsibilities
Monitor network management systems and engage telecom providers to drive service restoration efforts
Track incident details and keep information updated in the incident management tool in a timely manner with accurate information
Solve systems and network problems/questions with limited scope and complexity
Apply technical knowledge to oversee high-availability IP networks, messaging systems, and air-to-ground data communications equipment and systems
Identify resolutions for routine technical queries from customers and internal business units
Take guidance from other team members or management to resolve less routine issues
Work with senior team members to resolve moderate to complex issues impacting critical customer services; may take the lead role in resolving less complex issues
Use discretion to interpret and apply established processes; errors could cause prolonged or widespread failures
Monitor and troubleshoot system performance; resolve or escalate network issues as required
Understand deployment, configuration, and maintenance routines and develop tools to improve efficiency
Participate in network solutions design and configuration activities
Analyze issues and provide customers with guidance to resolve problems, with strong focus and attention to detail
Support a 24x7x365 Operations Center, including some weekends and holidays
Demonstrate strong customer service skills
Be efficient at multitasking, including handling multiple responsibilities, prioritizing, and delegating tasks
Qualification
Required
AA/AS degree or other 2-year post–high school training with 1–2 years of relevant experience, OR HS Diploma/GED with 2 years of experience
Network+ Certification
Knowledge of TCP/IP networking protocols and computer hardware/software interconnection
Understanding of ITIL/ITSM concepts and practices
Experience troubleshooting Cisco devices
Experience with HSRP and BGP routing protocols
Company
MSR Technology Group
As a leader in professional services, MSR Technology Group ignites growth for businesses across diverse industries.
1001-5000 employees
H1B Sponsorship
MSR Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (175)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase