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Merry Maids® · 2 days ago

Trainer/ Quality control

Des Moines , IA 50310

Full-time

Onsite

New Grad, Entry Level

Merry Maids® is an award-winning company that provides cleaning solutions and customer service. They are seeking a Trainer/Quality Control professional to train new team members on cleaning techniques and ensure quality standards are met during cleaning services.

Building MaintenanceHome ServicesHousekeeping ServiceService Industry

Responsibilities

Arrive at work on time and in full uniform

Show and review each of the training and safety video tape presentations with a Teammate /Trainee

Demonstrate the proper cleaning procedures to each Trainee on-the-job

Make certain all cleaning products and equipment are used properly

Inspect each room after the Trainee has finished cleaning. If cleaning is incorrect, explain the problem and correct the cleaning by having a trainee make the proper corrections

Show the Trainee where and how to refill the cleaning kit at the end of the day

Complete and review an evaluation report at the end of each day with the franchise owner and/or manager

Complete quality checks in homes to ensure customers are happy

Make quality control phone calls to customers at the end of the day

Input all findings of checks and phone calls in excel sheets

Follow up on leads from previous week

Complete and review an evaluation report at the end of each day with the franchise owner and/or manager

If necessary, fill in during Team Mate/Captain absences

Help maintain a clean and fresh appearance of the office

At all times contribute to a positive work climate and to the overall team effort of the company

Shall perform other reasonable, related duties as assigned or requested