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BlueCross BlueShield of Tennessee · 2 days ago

Outreach Pharmacy Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

BlueCross BlueShield of Tennessee is seeking a passionate Certified Pharmacy Technician to join their Senior Care Outreach and Retention team. The role focuses on guiding members through their healthcare journey, emphasizing medication adherence and educational support to ensure members' safety and health.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary)

Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed

Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies

Handling customer service inquiries and problems via the telephone

Qualification

Certified Pharmacy TechnicianMicrosoft OfficeMedical terminologyCustomer service experienceCall center experienceBlueCare Plus experienceMedicareMedicaidInterpersonal skillsOrganizational skillsCommunication skillsTeam playerWork independently

Required

Certified Pharmacy Technician (CPhT) is required for this role

High School Diploma or equivalent

2 years-Experience in a retail pharmacy or comparable customer service environment required

1 year - Experience in a pharmacy setting with knowledge in medical terminology required

1 year - Technical or operational experience required

Certified Pharmacy Technician (PTCB or NHA) required

Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)

Must be a team player, be organized and have the ability to handle multiple projects

Excellent oral and written communication skills

Strong interpersonal and organizational skills

Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team

Experience in a call center or customer service environment

Preferred

Proficient knowledge of Microsoft office products, including Outlook, Teams, Excel, and Word

Basic understanding of medications evaluated under Medicare's Star Ratings system, which measures quality and effectiveness for members

BlueCare Plus experience preferred

Knowledge of Medicare and Medicaid

Company

BlueCross BlueShield of Tennessee

Glassdoor3.8

As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years.

Founded in 1945

Chattanooga, Tennessee, USA

5001-10000 employees

http://www.bcbst.com

H1B Sponsorship

BlueCross BlueShield of Tennessee has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (38)

2023 (36)

2022 (44)

2021 (56)

2020 (58)