Apply on Employer Site

Stoneridge · 21 hours ago

Key Account Manager

Detroit Metro

Full-time

Onsite

Mid, Senior Level

5+ years exp

Stoneridge is a company that designs and manufactures advanced technologies for vehicle OEMs. The Key Account Manager is responsible for managing major account activities and developing relationships with key customers to align with the North American sales strategy.

Manufacturing

Responsibilities

Develop and execute a robust, customer specific strategy that aligns with the North American Sales strategy, focusing on future company product line plans and technology roadmaps

Build powerful, genuine, intimate relationships within all areas of our customers to position the Company as the technology leader in its chosen product lines

Communicate with our customers with integrity and immediacy, building trust and creating an obligation to do the same in return – earning confidence and trust

Communicate our desires for new programs and product lines, and gain alignment / acceptance with our customers to grow our Company in those ways, achieving a win-win balance between our Company and our customer’s expectations

Work closely with Company Engineering and Procurement to discern and drive the competitiveness of existing and new products and technologies as well as identify target contacts and programs to pursue

Communicate the voice of the customer internally and align the Company in support of doing what is needed to develop and grow the account profitably and responsibly

Be adept at using market-based tools (IHS, CRMs, etc.), customer feedback and guidance to determine the key programs and potential vehicle / Powertrain opportunity path to target for Company growth

Lead and manage the customer account as if it were your own business, understanding the key financials, developing the sales walk, the strategy to present it, and to gain customer acceptance

Negotiate piece price, tooling, and timing - be capable of understanding internal financial cost breakdowns and converting them into external customer sales breakdowns in a way that maintains or grows customer profitability and customer account

Enter and manage customer RFQ opportunities in our internal systems(s), from pre-quote actions through eventual award and program initiation

Fluctuate from leader to supporter, etc. as needed when dealing with crisis, quality, engineering, manufacturing, or other potential business situations that require different forms of leadership and team support

Be comfortable and capable to manage within customer portals and websites or key Company and customer information

Develop strong internal relationships with senior levels and manufacturing locations to get what is needed done and done well – strong follow up of open issues to closure

Maintain and be able to manage most day to day internal and external issues that arise – be self-sufficient as much as possible, but ask for help and elevate when necessary

Experience and capabilities negotiating / managing material linking, packaging system size and pricing, vendor tooling audits, capacity studies & planning, change management, commercial launch support, obsolescence and cancellation claims, warranty analysis, long-lead funding, piece price and tooling bump charts, web-quote submissions, etc

Qualification

Key Account ManagementSales Strategy DevelopmentCustomer Relationship ManagementEngineering KnowledgeAnalytical SkillsNegotiation SkillsProfessional IntegrityExcel ProficiencyPowerPoint ProficiencyCommunication SkillsOrganizational SkillsTeam Collaboration

Required

Bachelor's Degree in Engineering, Business, Finance or Marketing

5+ years of experience in leading and selling high-engineered technologies within a key domestic OEM large customer account, experience in our core commodities is desired

Strong communication skills with influence, allowing the development of impactful relationships with customers, senior leaders, peers, and team members

Excellent verbal and written skills, strong Excel-based and PowerPoint skills

Ability to drive accountability and high levels of performance throughout the organization

Ability to work independently under general direction and work with the highest degree of professional and ethical standards

Strong analytical capability to support the development of a customer specific strategy and to enable effective interaction with customer and team in areas of cost development and technical selling

Organized, systematic approach to work, juggling urgent and important issues and timing commitments

Professional and high-integrity presence