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Quvia · 1 day ago

Network Engineer

Miramar, Florida, United States

Full-time

Onsite

Mid Level

Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. They are seeking Service Delivery Engineers to work on their NextGen connectivity platform, deploying proprietary software and supporting vendor integrations while ensuring projects are delivered on time and in accordance with defined technical standards.

Computer Software

No H1B

U.S. Citizen Only

Responsibilities

The role will involve deploying Quvia proprietary software for new deployments across Maritime BU, support vendor integrations, drydocks, support PoCs, and troubleshooting various issues faced during these activities by engaging with internal Quvia teams, 3rd party vendors, and customers ensuring projects are delivered on time and in accordance with defined technical standards

The role will require global travel to perform installations and system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. It’s essential that the applicant holds a valid UK passport to be able to freely travel to Europe to visit key customers

Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware

Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services in line with applicable SLAs

Writing and maintaining detailed documentation

Responsible for accurately documenting and tracking hardware throughout the logistics management process, ensuring seamless inventory control and operational efficiency

Work with 3rd party vendors

Receive hardware at staging

Writing and maintaining detailed documentation

Working daily from the Quvia office in Miramar, FL

Responsible for supporting general office management tasks, including admin duties, facility coordination, and ad hoc responsibilities to ensure smooth day-to-day operations

Qualification

Network protocolsImplementationTroubleshootingRoutingSwitchingSDN-NFVSD-WANAWS Cloud ComputingAnalytical skillsCustomer relationship managementGoogle SuiteService-Now knowledgeProblem-solving skillsDocumentation capabilities

Required

A valid US passport

Ability and willingness to travel internationally on short notice to perform on-board system installations and maintenance, often in maritime environments

Bachelor's degree in engineering or a related discipline

Hands-on exposure to essential network protocols including LAN, TCP/IP, DNS, DHCP, NAT/PAT, IPsec, and BGP routing

Strong experience in either implementation, configuration or troubleshooting in service provider or enterprise network

Strong analytical, problem-solving, and conceptual skills

Strong troubleshooting skills and documentation capabilities

Ability to resolve technical issues by making decisions using sound business judgement

Solid understanding of the functional and operational practices necessary to operate in a highly available, highly secure, and highly regulated environment to meet business and compliance requirements

Foster and maintain working relationships with customers to ensure processes are optimised to support expected customer service levels