Buckhead & Newport Meat and Seafood · 22 hours ago
Customer Service Representative I
Landover, MD
Full-time
Onsite
Entry Level
1+ years expBuckhead & Newport Meat and Seafood is seeking a Customer Service Representative I to provide direct support to sales colleagues and customers. The role focuses on assisting customers with inquiries, resolving concerns, and ensuring client satisfaction while collaborating with sales teams and departments.
Food and BeverageFood DeliveryFood ProcessingMeat and Poultry
Responsibilities
Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding
Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues
Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs
Participates in ongoing training and development opportunities to build customer service skills and enhance performance
Embraces training and development opportunities to build skills and enhance performance
Stays adaptable in a dynamic, customer-focused environment to meet changing demands
Performs other duties as directed by management
Qualification
Required
High school diploma or equivalent
1 year prior outside foodservice sales coordination or customer support experience
Strong verbal and written communication skills and the ability to present information clearly and professionally
Able to work in a fast pace environment
Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
Attention to detail and ability to manage multiple tasks simultaneously
Resilience in handling changing priorities or unexpected situations
Ability to sit and work at a PC for extended periods
Basic computer skills, including proficiency in common office applications
Proactive in contributing to personal growth and organizational success
Preferred
Previous call center experience
Company
Buckhead & Newport Meat and Seafood
Juicy steak, tender flakey fish, succulent chops…from simple grinds all the way to fine cuts, we serve a broad portfolio of North America’s finest steakhouses, resorts, restaurants, and retailers.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase