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ABC Companies · 1 day ago

Technical Trainer

Winter Garden, FL

Full-time

Hybrid

Mid Level

ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers. The Technical Trainer is responsible for developing training materials, delivering training sessions, and managing the Learning Management System while providing technical support and guidance to customers and technicians.

Transportation

Responsibilities

Develop training curriculum for Service Center internal technicians on all aspects of ABC offered products

Create schedules and present training to regional Service Center technicians across North America

In conjunction with Management, a training curriculum can be installed in the Learning Management System (LMS) for tracking, scheduling, and refreshers

Ensures that employees who participate in technical training receive training credit in the LMS

Works with ABC Operations Manager(s) to meet internal training needs for technicians

Investigate, analyze, track, and report on issues, and provide recommendations, suggestions, and comments in response to customer questions and concerns as they relate to Van Hool & ABC products in a timely manner

Comply with all ABC Companies policies and procedures

Embrace and promote the Customer Care service philosophy of exceeding customer (internal and external) expectations every day

Manage customer(s) relations between ABC Companies, Van Hool, and Vendors

Review internal and external customer(s) preventive maintenance practices & procedures

Serve as a troubleshooter and technical advisor for questions, issues and warranty concerns related to products sold and supported by ABC Companies

Participate in and successfully complete annual training requirements to maintain current and up–to–date knowledge on all aspects of Van Hool products

Interact with internal and external customer(s) upper management

Provide technical support, information, and training for assigned customer(s) and Service Center(s) regionally and across North America

Interact in a professional manner with all employees, vendors, and customers at all times

Provide written reports concerning customer visits, technical service, vehicle issues, parts, and training activities

Liaison with sales, service, parts, and management staff to coordinate product support activities

Other duties may be assigned

Qualification

Technical degreeHigh voltage safety certificationTroubleshootingDiagnosticsMechanical backgroundDetroit Diesel Diagnostic LinkCummins InsiteAllison & Wabco softwareGoogle Apps for BusinessMicrosoft 365Communication skillsPresentation skillsInterpersonal skillsOrganizational skills

Required

Technical degree with an emphasis on buses, automotive or commercial vehicles, or equivalent industry experience

High voltage safety certification or ability to obtain after 60 days of employment

Must have experience in shop or fleet management skills

Must have strong organizational, planning, and problem-resolution skills

Through formal training or experience, must be skilled in routine troubleshooting and diagnostics of all major coach systems including HVAC, Low Voltage & High Voltage Electrical, and Multiplexing systems

Mechanical background or experience with commercial vehicles

If not qualified with a Commercial Driver's License (CDL) at the time of hire will complete and maintain the DOT requirements necessary to obtain a CDL class B license with passenger endorsement, within sixty days of employment

Requires strong organizational skills including the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames

Possess a working knowledge of current automated business systems preferably Google Apps for Business, Microsoft 365, Video editing software, and similar programs and applications as needed

Clear understanding and use of Detroit Diesel Diagnostic Link (DDDL), Cummins Insite, Allison & Wabco software along with various High Voltage software (Lenze inverter, Siemens motor/Inverter, HV batteries.)

Previous experience in developing and presenting technical training in the motorcoach or heavy equipment industry

Must have strong communication, presentation, and interpersonal skills

Must be able to work out of the normal work hours when/if business dictates a need

Ability to frequently move items weighing at least 50 pounds

Ability to sit/stand extended periods of time (80-100% of shift)

Ability to bend, stoop, squat, and lift frequently throughout a shift