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PTC · 2 days ago

Cloud Services Ops, Associate Engineer

Harrisburg, NC

Full-time

Onsite

Entry Level

$55K/yr - $65K/yr

2+ years exp

PTC is a global technology company that leads the way in transforming the physical and digital worlds. The role involves prioritizing and managing issues efficiently within the ticketing system, facilitating communication between customers and internal teams, and working with various cloud tools and operating systems.

Computer Software

Culture & Values

No H1B

Security Clearance Required

Responsibilities

Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels

Manage cases efficiently within our ticketing system

Facilitate communication between customers and internal teams to resolve issues

Update managers and management team on ticket status as required

Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare

Operating systems include Solaris, Linux, Windows

Qualification

Cloud technologyLinuxOracleTroubleshootingTicketing systemsApacheTomcatZabbixServiceNowSalesforceSALTSQLDeveloperApache Directory StudioVMWare

Required

Bachelor's degree in Computer Science, Engineering, or other technical field of study

Must have or be able to obtain Security level clearance

Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels

Manage cases efficiently within our ticketing system

Facilitate communication between customers and internal teams to resolve issues

Update managers and management team on ticket status as required

Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare

Operating systems include Solaris, Linux, Windows

Must be able to prioritize and meet deadlines

Able to work and contribute to a team environment

Flexible, detail oriented and organized with the ability to multitask and work independently

Ability to work in a fast paced environment

Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others

Adaptable to Change: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty

Customer Focused: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

Problem Solving Expertise: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers

Technical Agility: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars

Preferred

2+ years working in an IT Help Desk type environment

Understanding of Cloud technology

Basic command line Linux Skills

Basic Oracle skills

Basic troubleshooting skills

Benefits

Medical, dental and vision insurance

Paid time off and sick leave

Tuition reimbursement

401(k) contributions and employer match

Flexible spending accounts

Life insurance

Disability coverage

A generous commuter subsidy

Company

PTC

Glassdoor4.2

PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.

Founded in 1985

Boston, Massachusetts, US

5001-10000 employees