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Velocity Clinical Research, Inc. · 2 days ago

Senior Vice President, Patient Experience & Recruitment

Durham, NC

Full-time

Onsite

Director/Executive

15+ years exp

Velocity Clinical Research, Inc. is seeking a Vice President of Patient Experience & Recruitment to lead the strategic vision and operational execution of patient engagement and recruitment across their multi-site clinical research organization. This role focuses on driving innovation in AI-powered patient matching and enhancing the patient journey through effective recruitment strategies and technology deployment.

Pharmaceutical

Responsibilities

Architect and evolve the people, processes, and technology that make up the PER operating model, integrating centralized planning and site-level execution, with global awareness

Champion the use of the Velocity’s technology platform to enhance AI-driven patient-matching, scheduling, and retention for a scalable, repeatable, positive participant journey

Align recruitment strategies with sponsor expectations, regulatory guidance, and organizational growth goals

Prioritize project execution, monitor tactical performance, conduct continuous change management, and direct efficient resource allocation to achieve company revenue and EBITDA targets and support sustainable growth

Lead through matrix collaboration across internal stakeholder groups with objective decision-making toward continuous improvement in execution of participant recruitment and engagement

Oversee centralized recruitment operations including call center operations (PERC), participant marketing, technology, and vendors

Monitor KPIs for objective, data-driven decision making across recruitment funnel stages – lead generation, pre-screening, scheduling, consent, randomization, and retention – and channels to achieve favorable operational outcomes and financial efficiency

Lead initiatives to promote show rates, lead-to-screen conversion, and participant retention through data-driven engagement and pre-screener optimization

Leverage financial insights to evaluate recruitment ROI, manage budgets, and ensure cost-effective execution across centralized and site-level operations

Partner with Site Operations to maximize use of available organizational capacity and to ensure local execution aligns with centralized strategy

Partner with Product and Analytics teams to shape the VISION roadmap, define new AI use cases, and measure technology ROI across recruitment operations

Build strategic partnerships with sponsors, CROs, and participant recruitment vendors that drive new awards and best-in-class positioning for Velocity

Negotiate vendor contracts, facilitate oversight and governance of vendor performance

Integrate data and technologies for comprehensive transparency and understanding of performance and to align financial incentives with external stakeholders

Represent Velocity at industry forums, sharing thought leadership on recruitment innovation and patient experience

Establish roles, team structures, and ways of working necessary to execute PER activities efficiently and effectively

Proactively utilize tech-enablement as means to improve PER role performance and satisfaction

Lead, mentor, and develop PER team members

Challenge the status quo and foster a culture of accountability, innovation, and continuous improvement

Support succession planning and professional development across recruitment functions

Qualification

Clinical research expertiseHealthcare marketingAI technology enablementCentralized call center operationsVendor negotiationsData-driven decision-makingStakeholder managementFinancial acumenChange facilitationInclusive engagement strategiesLeadership skillsCross-functional collaboration

Required

Strong leadership, communication, and stakeholder management skills

Enthusiasm for use of technology and AI as business imperatives

Analytical approach toward objective, data-driven decision-making

Global leadership of centralized call center operations, patient marketing, CRM systems, and vendor negotiations / oversight

Expertise in inclusive engagement strategies for clinical trial participant populations across diverse classifications

Ability to navigate complex organizational structures and drive cross-functional collaboration

Confident to positively facilitate change and hold stakeholders accountable

Demonstrated financial acumen

Bachelor's degree preferred; Master's in public health, clinical research, or business preferred

15+ years in clinical research, healthcare operations, patient recruitment and/or patient marketing in life sciences, with 5+ years in senior leadership

Proven success in scaling recruitment strategies across diverse geographies, populations, and therapeutic areas

Deep understanding of GCP, regulatory compliance, and ethical patient engagement

Leading or contributing to healthtech implementation initiatives