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SFE- Southwest Foodservice Excellence · 21 hours ago

Quality Assurance Training Manager

Detroit, MI

Full-time

Onsite

Mid, Senior Level

$50K/yr - $60K/yr

3+ years exp

SFE - Southwest Foodservice Excellence is seeking a Quality Assurance Training Manager to enhance the quality of food services provided to students. The role involves conducting quality assurance visits, leading discussions with clients, and providing recommendations for improvement based on evaluations of food service operations.

EducationFood and BeverageNutrition

Responsibilities

Understand and contribute to the development of the client expectations and conduct the customer experience and quality examinations to meet the unique expectations for their assigned client

The Field Examiner must become well-versed in the client's business and specific client requirements, the details of the brand and customer experience, and the methods and procedures of Brand Operations Services

Ability to recite by memory client specific processes, requirements, and product verbiage while in a busy kitchen environment

Through rapport building, employee conversations and visual indicators, the Field Examiner must be able to independently uncover and recommend strategies and suggestions for improvement to line level and management personnel on deviations and opportunities within the restaurant's process, product, and equipment

Taste various menu items throughout the day per the program requirements including meats, dairy, produce, gluten-based products, nuts, tree nuts, etc

Responsible for producing accurate and consistent evaluations that include written reports

Exercise a high level of judgment in evaluating the client's business operations and service delivery by determining and recommending areas of improvement, action planning and root cause analysis

Provide important quality-assurance information to clients, while using discretion to determine areas where the quality of the client's business operations can be improved

Exercise initiative in formulating improvements in established Brand Operations Services procedures. Provide recommendations to the Business Solution Analysis Lead to improve consultant tools, worksheets, and training materials

Represent the company in important client meetings and interactions. Contribute to building strong client relationships through interactions with clients' personnel in a professional manner and demonstration of industry and functional knowledge

Attend and contribute to team meetings and conference calls on a regular basis as deemed by the Business Solution Analysis Leads/Manager

Attend and contribute to client meetings and participate in client programs

Other functions, duties and responsibilities as may be assigned or which are necessary or appropriate to the position

Qualification

ServSafe certificationHACCP certificationFood service operationsTraining experienceBilingual in SpanishAnalytical abilitiesCustomer service experienceCulinary degreeHospitality degreeBusiness degreeLeadership experienceCommunication skills