Choice Hotels International · 20 hours ago
Enterprise Application Support Analyst 1
Scottsdale, AZ
Full-time
Hybrid
Entry Level
1+ years expChoice Hotels International, one of the world’s largest lodging franchisors, is seeking a Support Analyst 1 for their Enterprise Application Support team. The role involves providing second-level technical support for enterprise applications and business processes, ensuring smooth operations across the organization.
HospitalityHotelTravel
No H1B
Responsibilities
Investigate and troubleshoot moderate application and distributed system issues through discovery, replication, and analysis
Utilize tools such as log file reviews, database queries, script execution, and system-to-system data flow analysis to resolve issues
Manage support tickets in alignment with defined priorities and service level agreements (SLAs), collaborating with business partners and cross-functional teams
Participate in critical incident response efforts, providing investigative support and analysis as needed
Adhere to established escalation paths, communication protocols, and documentation standards for ticket management
Monitor application performance and availability using system monitoring tools, and proactively open tickets when issues are detected
Contribute to team performance reviews by identifying trends and opportunities for process improvement
Qualification
Required
IT certification or degree, a minimum of 1 year of related work experience, or an equivalent combination of education and experience
Experience with ticketing systems, preferably ServiceNow, to create track and document resolution for service requests and incidents
Experience in creating documentation
Proficient in Microsoft Outlook, Excel, PowerPoint and Word
Basic or having the willingness to learn how to write SQL queries (MS SQL Server, MySQL, or Oracle)
Can operate within the parameters of defined processes, procedures, and standards
Demonstrates key competencies to include Drives Results, Nimble Learning, Communicates Effectively
Preferred
Experience in the hotel industry is desirable
Benefits
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
Company
Choice Hotels International
Choice Hotels International is a hospitality franchisor that provides businesses and travelers with a range of lodging options.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$600M2024-06-25Post Ipo Debt· $600M
1996-10-16IPO
Leadership Team
Judd Wadholm
Senior Vice President and General Manager, Core Brands
Noha Abdalla
Chief Marketing Officer
Recent News
Hotel Management Network
2026-01-07
2026-01-06
Company data provided by crunchbase