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Cigna Healthcare · 2 days ago

Customer Service Senior Rep -Express Scripts - Hybrid

United States Work at Home

Full-time

Hybrid

Mid, Senior Level

$18/hr - $27/hr

3+ years exp

Cigna Healthcare is a leading health service organization, and they are seeking a Customer Service Senior Representative. This role involves performing advanced customer service functions, resolving complex customer conflicts, and maintaining effective relationships with clients to ensure superior service delivery.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Independently resolves escalated, complex customer conflicts including but not limited to: product, order placement, standing orders, contract administration, credit requests and returns

Single Point of Contact for program to include KPI’s for internal team and external client

Serve as SME for assigned special/strategic program(s)

Inventory Reconciliation; process returns within RGA policy guidelines

May work with freight carriers for courier and LTL (Less-than-Truck) issues

Other duties as assigned (may extend to other client base as needed)

Qualification

Customer support experienceMS Office proficiencyTurning Point knowledgeMulti-tasking abilityProblem resolution urgencyAttention to detailCommunication skills

Required

High School diploma required; some college preferred

Minimum 3 years experience in a customer support or call center environment (preferably in a lead-type role)

Proficiency in MS Office (Word, Excel & Outlook)

Knowledge of Turning Point is highly desirable

Strong attention to detail

Ability to multi-task

Excellent written and oral communication skills

Demonstrates expertise and competence within Customer Support role

Demonstrates knowledge of broader Curascript customer services organization and impact on customer

Demonstrates basic knowledge of industry policies and regulations

Demonstrates ability to navigate and use multiple computer systems simultaneously while maintaining customer contact

Possesses a sense of urgency for problem resolution and knows where to go for that resolution

Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation

Benefits

Medical

Vision

Dental

Well-being and behavioral health programs

401(k)

Company paid life insurance

Tuition reimbursement

A minimum of 18 days of paid time off per year

Paid holidays

Company

Cigna Healthcare

We are a health benefits provider that advocates for better health through every stage of life.

Founded in 1982

Bloomfield, CT, US

10001+ employees

http://www.cigna.com

H1B Sponsorship

Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (442)

2024 (335)

2023 (324)