Bodhi · 1 week ago
Head of Go-To-Market & Customer Experience
San Francisco, CA
Full-time
Onsite
Senior Level
$175K/yr - $215K/yrBodhi is a fast-growing enterprise AI company seeking a senior Go-To-Market & Customer Experience operator. The role involves building and owning customer-facing workflows, working closely with the CEO, and influencing product development based on customer needs.
EmploymentRecruitingSoftwareStaffing Agency
Hiring Manager
Paul Wilkin
Responsibilities
Act as the primary customer-facing lead for a small number of large enterprise clients (c. 7–15)
Deeply understand and diagnose complex operational workflows
Identify root causes of adoption, usability, or value-realisation issues
Build trust quickly with senior stakeholders in complex professional environments
Partner closely with a global enterprise software distributor on: Demos, Discovery, Onboarding, Early-stage adoption
Support both pre-sales and post-sales motions
Improve activation, expansion, and overall customer outcomes
Translate real customer workflows and pain points into clear, structured product input
Work directly with product and engineering teams
Influence roadmap prioritisation based on enterprise usage patterns
Build customer experience processes, playbooks, and internal systems from scratch
Establish reporting, documentation, and customer health frameworks
Identify and remove friction across the customer journey
Take significant customer-facing workload off the CEO’s plate
Qualification
Required
A Proven 0→1 Builder
You've built processes where none existed
You're comfortable operating without structure
You take ownership without waiting for direction
Consulting-Grade Problem Solving
Background in management consulting, strategic ops, or business advisory or equivalent experience solving complex, ambiguous customer problems
Able to synthesise information quickly and communicate clearly with executives
Enterprise Customer Experience
Experience working with large, complex enterprise clients
Confident navigating multi-stakeholder environments
High emotional intelligence and executive presence
Technical Comfort
Comfortable working with technical, data-heavy, or AI-enabled products
Able to troubleshoot workflows alongside engineers
Confident explaining complex systems to non-technical users
Cross-Functional Credibility
Can influence founders, engineers, sales teams, and enterprise customers
Communicates with clarity, humility, and confidence
Preferred
Management consulting → GTM / CX / Ops in enterprise software
Customer Experience or Customer Success in complex enterprise SaaS (with real 0→1 exposure)
Product, operations, or strategy roles with heavy customer interaction
Benefits
15–25% Bonus
Equity: Included (via strategic partner structure)
Company
Bodhi
Bodhi provides talent solutions for data and digital transformation.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase