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Knotch · 1 day ago

Account Director

United States

Full-time

Onsite

Director/Executive

$200K/yr - $300K/yr

7+ years exp

Knotch is a growth-stage technology company focused on optimizing content performance and harnessing AI for marketing success. They are seeking an experienced Account Director to lead and grow relationships with enterprise clients, driving renewals and expanding product adoption while acting as a trusted advisor to senior marketing leaders.

AdvertisingAnalyticsBrand MarketingContentContent MarketingDigital MarketingDigital MediaSaaSSoftware

Responsibilities

Own senior stakeholder relationships across a portfolio of enterprise accounts (typically 10–20)

Establish yourself as a strategic advisor aligned to the client’s business model, content strategy, and marketing objectives

Build, maintain, and evolve Account Plans that define business outcomes, strategic priorities, growth pathways, and commercial timelines

Lead executive-level conversations that articulate results, needs, opportunities, and partnership direction

Promote Knotch’s platform and solutions to deepen adoption and strengthen strategic alignment across client teams

Own renewals, pricing conversations, and commercial strategy for each account

Partner closely with Customer Success Managers, Consulting, Knotch Leadership, Finance, and Product to structure agreements that support account objectives, align with roadmap considerations, and drive long-term growth potential

Ensure commercial structures reinforce and accelerate the work led by Customer Success Managers and Strategic Consulting teams

Maintain rigorous forecasting around renewals, expansions, risk, and multi-year opportunities

Partner with Customer Success Managers (who own delivery) to ensure commercial strategy reflects real-time client needs and progress

Work with Strategic Consulting to align commercial components to services, content programs, and ongoing strategic work

Collaborate with Product leadership when roadmap initiatives influence commercial structuring or customer expectations

Lead internal alignment around account strategy, executive priorities, renewal posture, and expansion sequencing

Identify risks, obstacles, or misalignments early and escalate appropriately

Identify and win new business opportunities within existing accounts—new modules, additional domains, expanded teams, or consulting programs

Actively broaden stakeholder engagement and internal influence within client organizations

Ensure Knotch’s solutions are positioned for long-term, multi-stakeholder adoption across marketing, content, SEO, and analytics teams

Maintain a healthy, strategic, multi-quarter pipeline across the portfolio

Qualification

Enterprise account managementCommercial strategyExecutive communicationSaaS experienceMarketing agency experienceBusiness acumenAI-powered toolsCross-functional collaborationOrganizational skills